Office Assistant

Department Community Services Reports to: Community Services Director FLSA: Non Exempt Grade: 20 SUMMARY The Community Services Administrative Assistant provides reception, front-line customer service and basic administrative support tasks for the Community Services Department. ESSENTIAL DUTIES AND RESPONSIBILITIES Reception / General Information Provide reception and professional assistance to tenants, potential tenants, and community members Respond to frequently asked questions and route inquiries to appropriate resources and staff Assist with resident communications and organizing resident events Ensure resident survey completion Utilize software for payments and maintenance requests Office Management Perform filing and organization of department records Maintain compliance with the records retention schedule Conduct basic review and processing of online forms and paperwork, including housing applications Assist in digitizing and automating applications, information and processes Assist with entering invoices into software for payment Order materials and supplies to support department operations Support department staff with various administrative tasks Other duties and special projects as assigned Safety Work safely to prevent accidents MINIMUM QUALIFICATIONS (Education/Experience/Licenses/Certifications) High school diploma or equivalent; one (1) year of experience in an administrative or customer service role required; experience in a rental housing, hospitality or property management role preferred; or any equivalent training, education or experience, preferred. Knowledge, Skills And Abilities Required Knowledge of: basic administrative and filing practices; principles of customer service and effective communication with diverse audience. Skill in: organization; effective communication; time management; computer proficiency; attention to detail; problem solving; flexibility and adaptability; customer service; teamwork; record keeping; multi-tasking; phone etiquette; interpersonal relationships; confidentiality; Spanish fluency preferred. Environmental Factors Work is performed primarily in a standard office environment. Physical Factors While performing the duties of this job, the employee is often required to sit for extended periods of time; may occasionally be required to lift and/or move items weighing up to 20 pounds. #J-18808-Ljbffr Town of Telluride