Master Service Technician

Master Service Technician Commercial Kitchen Equipment

Smart Care

You Know Your Way Around a Commercial Kitchen. Especially When Somethings Broken.

Fryers that wont heat. Ovens that wont cooperate. Walk-in coolers that decide to take the day off. When commercial kitchen equipment goes down restaurants need someone who can figure out whats wrong and get things running again.

Thats where you come in.

Smart Care is looking for an experienced Master Service Technician who knows how to troubleshoot diagnose and repair commercial kitchen equipment and doesnt need someone looking over their shoulder to get the job done.

Were looking for someone whos been around the block knows the equipment and can tackle the complicated service calls that leave other technicians scratching their heads.

This isnt just about fixing equipment. Its about being the technician customers trust and the person other technicians call when they need a second opinion.

What Youll Actually Be Doing

• Diagnose troubleshoot and repair commercial cooking refrigeration warewashing and other foodservice equipment.
• Work on equipment such as ovens fryers steamers griddles dishwashers ice machines walk-in coolers reach-ins and other commercial kitchen systems.
• Troubleshoot electrical mechanical gas and refrigeration issues to identify the actual problem not just throw parts at it and hope for the best.
• Read wiring diagrams schematics and technical manuals to diagnose complex equipment failures.
• Work directly with restaurant managers hospitality customers and other commercial clients to keep their equipment operating.
• Communicate with manufacturers and technical support teams when additional resources are needed.
• Complete repairs accurately efficiently and professionally.
• Perform preventative maintenance and identify potential issues before they turn into expensive emergency calls.
• Keep accurate service records work orders time reporting and parts documentation.
• Maintain your company vehicle tools and truck inventory.
• Recommend additional services or repairs when appropriate.
• Follow established safety procedures and company standards.
• Share your knowledge with other technicians providing troubleshooting assistance technical guidance and support when needed.
• Manage your service calls independently while maintaining strong productivity and customer satisfaction.

What Were Looking For

First and foremost were looking for someone who can troubleshoot.

Not just replace a part because a fault code told you to.

We want someone who understands how commercial equipment works can identify the root cause of a problem and knows how to make the right repair.

Minimum Qualifications:

• High school diploma or equivalent.
• At least 2 years of technical experience in refrigeration appliance repair commercial kitchen equipment HVAC or a related technical field.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret wiring diagrams and schematics.
• Valid drivers license and acceptable driving record.
• Ability to work independently and manage multiple service calls.
• Willingness to participate in an emergency on-call rotation including nights and weekends.
• Availability for occasional overnight travel.
• Authorization to work in the United States without current or future employer sponsorship.

Even Better If You Have:

• Extensive commercial kitchen equipment repair experience.
• Experience servicing both hot-side and cold-side equipment.
• EPA CFESA or other relevant technical certifications.
• Experience diagnosing complex electrical mechanical gas or refrigeration issues.
• Previous experience mentoring training or assisting other service technicians.
• Relevant military technical experience.

What Youll Get

A Company Service Vehicle: Along with a fuel card tablet and cell phone for business use.

Competitive Benefits: A comprehensive benefits package including 401(k) and paid time off.

Training & Certifications: Ongoing technical training access to Smart Cares National Training Kitchen and opportunities to pursue professional CFESA certifications.

Technical Support: Access to experienced technical support teams and manufacturer resources when you need them. Even the best technicians occasionally need a second set of eyes.

Independence: Spend your days doing what you do best troubleshooting repairing equipment and taking care of customers.

Opportunities to Grow: Continue developing your technical expertise while helping support and mentor other technicians.

The Not-So-Glamorous Stuff

This is a hands-on field service position. Youll be working in commercial kitchens and other customer environments which means:

• Frequent bending kneeling squatting reaching pushing and pulling.
• Occasionally lifting and carrying up to 70 pounds.
• Working around hot surfaces open flames pressurized steam electrical components and moving mechanical equipment.
• Occasionally working in damp humid freezing or otherwise uncomfortable conditions.
• Working on ladders rooftops and occasionally elevated work areas.

Some days youll have straightforward repairs. Other days youll have equipment that seems determined to test every bit of your patience and troubleshooting ability.

Thats part of the job.

About Smart Care

Smart Care is a national provider of commercial foodservice equipment refrigeration HVAC and related mechanical services.

We support restaurants hotels hospitals schools and other commercial customers that depend on their equipment working every single day.

Our technicians are the backbone of what we do and were always looking for experienced professionals who take pride in their work.

The Bottom Line

Were not looking for someone who just knows how to change parts.

Were looking for someone who understands the equipment knows how to troubleshoot takes ownership of their work and can help make the technicians around them better.

If youre the person everyone calls when they cant figure out whats wrong with a piece of equipment we should probably talk.

Bring your experience. Well bring the service van.

Apply today and lets talk.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice refrigeration and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment stand-alone refrigeration specialty coffee and beverage complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Cares application or hiring process due to a disability please contact the Human Resources department at .

Required Experience:

IC