Senior Director, Customer Strategy & Ops — Scale Impact
$270k - $350kDecagon
A leading AI technology company in San Francisco is seeking a Senior Director of Customer Strategy & Operations. You will own strategy and operational infrastructure driving post-sales execution, managing a high-performing team, and collaborating cross-functionally with Product, Engineering, and Sales. The ideal candidate has over 10 years of relevant experience and excels in building systems for scalability. The role offers a competitive salary ranging from $270K to $350K plus equity options. #J-18808-Ljbffr Decagon
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Senior Director, Customer Strategy & Ops — Scale Impact in San Francisco, CA vacancy
- Descript is seeking a Senior HR Manager to lead a lean, high‑performing HR team and partner with the VP of People to scale people operations. This hands‑on role owns day‑to‑day HR operations and high‑impact initiatives in a fast‑paced environment. Ideal candidates bring...Senior
- Handshake in San Francisco is seeking a Senior Operations Program Manager to own and drive operational programs across Trust & Safety, Pay Operations, and Contractor Management. You will enhance operational efficiency and ensure processes are scalable while collaborating...SeniorRemote jobFor contractors
- POSITION SUMMARY The Senior Director Key Customer Strategy serves as Rigels commercial leader and subject matter... ...stage assets with direct impact on brand performance market understanding... ...empowerment and operational excellence Scale team capabilities to support expanding...SeniorWork at officeFlexible hours
$120k - $140k
scribehow.com is seeking a Senior People Ops Generalist to support and shape our human resources as we scale from 200 to over 500 employees. This pivotal role involves building systems and programs that align with our people mission during this growth phase. The ideal candidate...Senior- Mercury is seeking a Senior Product Operations Specialist in San Francisco to scale product operations. You will own high-impact programs, including launches, onboarding, and culture initiatives... ...with Product leadership to translate strategy into durable operating systems. This...Senior
- Handshake is seeking a Senior Software Engineer on the Consumer Experience team to build... ...quality, scalable solutions that directly impact one of the fastest-growing career platforms... ...lead design of consumer-facing features, scale distributed systems for millions of users...Senior
$217.4k - $403.7k
...Access and Contracting Segment Strategy Leader (Team Lead or IC)... ...organization and Genentech for a key customer segment (e.g., Channel &... ...customer segment. To maximize their impact, the Segment Strategy Leaders... .... These pods are composed of senior leaders across relevant CE...SeniorFull timeContract workTemporary workWork experience placementLocal areaRemote workHome officeRelocation package- Squint is hiring a Senior Accounting Manager to lead our global accounting operations and build a world-class... ...improvements in controls and processes while scaling systems as the company grows. The role offers high impact in a fast-moving, high-growth environment with opportunities...SeniorWork at office
- ...years operating in Revenue Strategy, Sales Strategy, CS... ...experience supporting a Customer Success or Post‑Sales... ...have driven measurable impact on GRR, NRR, or churn... ...What the job involves As Senior Customer Strategy & Operations... ...we need to build to scale the post‑sales motion...Senior
$157k - $216k
...Senior Customer Engagement Strategy Manager Hybrid At Cloudflare, we are on a mission to help build a... ...and playbooks that allow this work to scale across the broader Executive... ...Continuously improve the quality and impact of executive engagements by identifying...SeniorFlexible hours$150k - $175k
Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In... ...sharp customer judgment to create impact across many accounts.You will work closely... ...scaled Enterprise customer success strategy developed by leadershipManage a high-...Work at officeLocal area- SF SPCA in San Francisco seeks a Senior Director of Emerging Philanthropy to lead high-net-worth donor strategy and cultivate a portfolio of principal gift prospects. You will design customized cultivation, solicitation, and stewardship plans and collaborate with senior...Senior
- ...P Johnson Experience Marketing seeks a Sr. Account Director to drive experiential, conference and event work for... ...offices) to ensure program success. You will nurture senior client relationships, own account strategy, and provide clear direction while applying GPJ methodologies...Senior2 days per week
- Jobr.pro is seeking a technical, systems-minded operator to build and scale the evaluation engine behind its platform. This role involves collaborating with cross-functional teams to ensure model performance and operationalize methodologies. The candidate should have 4-...Senior
- Quince is seeking a Senior Manager, Recruiting to lead and scale its recruiting team from the Palo Alto office. You will partner with senior leaders, own... ...on building organizational capability, defining hiring strategy, and delivering top talent in a fast-growing...SeniorWork at office
- ...Manager to own the long-term vision for a payments pillar, shaping strategy that balances user needs with infrastructure complexity. You... ...priorities. The role offers ownership, autonomy, and opportunities to impact Stripe's revenue and the #J-18808-Ljbffr StripeSeniorWorldwide
- A growth-focused technology company in San Francisco seeks a Senior Manager, Tax and Filings to lead a distributed team managing tax filings... ...compliance. This position offers an opportunity to make a visible impact in an ambitious startup culture. #J-18808-Ljbffr NumeralSenior
- ...driving engagement with the Profound platform across enterprise customers. You will set strategic direction, partner with different teams... ...experience in Customer Success, particularly digital or scaled functions, and is comfortable using data analytics to drive decision...
- Expedia Group is seeking a Senior Experience Design Operations Manager in San Francisco to... ...operational programs that connect design strategy with delivery. You will partner with... ...coordination, enabling high-quality experiences at scale. The role emphasizes building scalable...Senior
- Ripple is seeking a Senior Manager, Payment Operations in San Francisco to scale our operational backbone behind Ripple's payment products. You will build a 24/7... ...cross-functional programs, and support a globally distributed customer base for 24x7 #J-18808-Ljbffr RippleSenior
- Checkr is seeking a Senior Staff Software Engineer to guide the long-term design of core... ...understand the product’s domain models and customer needs, and work across all teams to... ...a best-in-class, API-first product that can scale into the #J-18808-Ljbffr Tessera DataSenior
- ...The Role We are seeking a Director of Corporate Strategy to help shape the company’s... ...functional teams to drive high‑impact initiatives across... ...ecosystem and member base scale Executive & Cross‑Functional... ...trusted thought partner to senior leaders and the executive team...SeniorWork at officeLocal areaFlexible hours3 days per week
$221k - $322k
...connection meets global scale. Our vision is to... ...future—and get there. As a Senior Director and Client Partner in... ...and client expansion strategies Shape and execute go-to... ...challenges Lead high-impact proposals and pricing... ...to co-create powerful customer experiences, modern ways...SeniorTemporary workLocal area$190k
...focused on delivering results at a scale that matches the challenges —... ...Role What You'll Do As the Senior Director of Engagement, you will serve... ...organization. Joining a high-impact team with a $50 million... ...will help lead the engagement strategy for our historic $1 billion,...SeniorLocal areaRemote work- ...potential at a global scale and make people, and companies... ...the Role This is a senior, revenue owning role... ...with the VP of Customer Experience (who currently... ...trust with HR, People Ops, and Learning and Development... ...touchpoints. You run impact reviews, executive business...SeniorRemote workHome office
- ECLARO is seeking a Senior Software Engineer in San Francisco, CA to join an AI startup focused on reshaping insurance broking. You will build and scale core AI products, tackle processing of large PDFs and Excel files, and develop browser automations across legacy systems...Senior
- ...platform, with ownership from design through deployment. You will work across databases and distributed systems to ensure performance and reliability as the system scales. Strong Python, CI/CD, Kubernetes, and cloud experience are essential. #J-18808-Ljbffr KindredventuresSenior
- A leading global payments technology company is seeking a Senior Manager for Business Planning and Operations. This role will lead financial... ...without sponsorship eligibility, perfect for those ready to make a significant impact in a fast-paced environment. #J-18808-Ljbffr VisaSenior
$265k - $290k
...the intersection of science, strategy, and execution. You have led... ...but deep opportunity. The Senior Director, Head of Marketing will serve... ...rare disease meetings is impactful and insight‑generating Guide... ...required; experience building or scaling a marketing team in a launch...SeniorWork at officeHome officeFlexible hours- ...their finance & biz ops experience in new... ...look like? Which customers are we making money... ...in a way that scales with the value we... ...and executing on strategy vs. advising other... ...accountability across senior stakeholders Based... ...relocate) What We Offer Impact: Be a key player...SeniorWork experience placementRelocation
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Director, Customer Strategy & Ops — Scale Impact. Be the first to apply!
Related searches
- customer development manager San Francisco, CA
- customer advocacy manager San Francisco, CA
- remote customer service manager San Francisco, CA
- customer program manager San Francisco, CA
- bilingual customer service manager San Francisco, CA
- director customer relationship management San Francisco, CA
- senior customer service manager San Francisco, CA
- sales customer service manager San Francisco, CA
- manager customer experience San Francisco, CA
- customer onboarding manager San Francisco, CA