Director, Account Management

Title And Summary Director, Account Management About The Role The Director, Account Management - Enterprise Solutions role is responsible for shaping enterprise strategy, driving strategic growth of high-impact solutions, deepening executive engagement, and leading the pipeline development of emerging and white-space opportunities for a top-tier national financial institution. The role serves as a strategic integrator—connecting customer priorities to Mastercard capabilities. Focused on delivering measurable revenue growth and long-term partnership value across cross‑functional teams, the Director is accountable for advancing opportunities in Innovation, Open Banking, Artificial Intelligence, Thought Leadership, Research, Platforms, Marketing, Personalization, and Business & Market Intelligence (B&MI). Partnering closely across Account Management, Services, Product, and Data & Analytics teams, the Director aligns Mastercard capabilities to client priorities, drives enterprise‑level engagement, and delivers successful business outcomes while ensuring consistent execution, clear prioritization, and strong alignment with evolving customer needs. Key Responsibilities Deliver against aggressive sales and net revenue targets for Mastercard products & services for new and existing business. Accountable for deepening and strengthening the customer relationship and driving overall customer satisfaction. Identify customer needs and priorities in emerging areas and oversee delivery of solutions addressing those needs. Strategically engage across multiple stakeholder levels with identified decision makers and key influencers. Lead a significant portion of the Enterprise relationship for a national issuer, supporting strategy development, ongoing client engagement, and revenue growth. Drive annual and quarterly business planning, aligning Mastercard capabilities to client priorities and tracking performance against objectives. Identify opportunities to expand services and platform adoption. Lead identification and optimization of key initiatives and platforms that enhance customer results. Support and lead high‑visibility services and digital labs engagements across business units and stakeholders, driving customer strategy development and organizational alignment in emerging areas. Serve as a central point of coordination across external and internal stakeholders, maintaining alignment on priorities, timelines, and deliverables. Contribute to development and delivery of client‑facing thought‑leadership sessions, including innovation reviews and executive engagements. Support pipeline development, commercial planning, and overall account performance. All About You Proven ability to operate effectively across complex, matrixed organizations and manage multiple stakeholders. Strong strategic thinking skills, with the ability to connect client priorities to Mastercard capabilities. Strong self‑starter with expert written and oral communication skills. Ability to work independently across a multitude of opportunities and initiatives. Experience supporting or leading enterprise‑level client engagements, including senior stakeholder relationships. Experience with payments, data‑driven solutions, and emerging areas such as AI, open banking, and personalization. Demonstrated project management and execution skills with strong ability to manage deliverables and deadlines for multiple initiatives and teams. Ability to balance strategic perspective with strong execution and follow‑through. Strong organizational skills with attention to detail and ability to manage competing priorities with quick deadlines. Highly collaborative, with a proven record of building external and internal alignment and driving outcomes across teams. Ability to quickly learn and articulate your position. Competitive results driver, with a flexible “can do” perspective and strong interest in serving our customers. Experience partnering with Financial Institutions. Must demonstrate effective leadership, negotiation, and problem‑resolution skills. Travel up to 40%. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Pay Ranges Purchase, New York: $182,000 - $291,000 USD Arlington, Virginia: $182,000 - $291,000 USD Chicago, Illinois: $158,000 - $253,000 USD New York City, New York: $190,000 - $304,000 USD O'Fallon, Missouri: $158,000 - $253,000 USD Washington, District of Columbia: $182,000 - $291,000 USD Equal Opportunity Employer Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Mastercard