Receptionist - Law Firm

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a professional and highly organized Legal Receptionist to serve as the welcoming face and voice of our client's downtown office. In this pivotal role, you will ensure smooth office operations by managing front desk responsibilities, supporting administrative functions, and maintaining client confidentiality. If you thrive in a professional business environment, possess strong technical skills, and can provide elevated, concierge-style customer service, we invite you to join our dynamic team.

Essential Job Functions

Reception & Visitor Services

• Manage the reception desk in the main lobby.
• Greet visitors and provide a professional, welcoming, and courteous experience.
• Serve as the primary point of contact for visitors, customers, and client personnel.
• Ensure the lobby is clean, organized, and presentable at all times.
• Enforce and maintain security compliance standards regarding visitor badges.
• Assist visitors with special requests, such as arranging taxis, providing restaurant recommendations, contacting shuttle drivers, and providing wireless router passwords to authorized users.
• Perform other front desk responsibilities as assigned.

Conference Room & Office Support

• Maintain schedules for conference rooms and visitor offices.
• Assist associates with conference room reservations and room preparation.
• Provide guidance to customers using the conference room management system.
• Order breakfast, lunch, and dinner when required for meetings.
• Ensure conference rooms and visitor spaces are properly prepared and maintained.

Administrative & Customer Service Support

• Act as the switchboard for internal calls.
• Maintain the highest levels of customer service while demonstrating a friendly, professional, and helpful demeanor.
• Perform duties and special requests as assigned by management and the client.
• Ensure operating and quality standards are consistently met based on established service objectives.
• Maintain accurate reports, logs, and measurements.
• Demonstrate flexibility in satisfying customer needs and proactively address facility-related needs.
• Ensure adherence to business guidelines, including safety and security procedures.
• Work collaboratively with team members to ensure the office operates efficiently and professionally.

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum of 2 years of receptionist-related experience required.
• Law firm experience preferred.
• Proficiency with email systems, Microsoft Office, and Outlook.
• Strong organizational and administrative skills.
• Excellent verbal and written communication skills with the ability to interact professionally with customers and client personnel.
• Ability to excel in a fast-paced, multitasking, team-oriented environment.
• Ability to work effectively both independently and as part of a team.
• Ability to adhere to and administer company policies and procedures.
• Creative thinker with strong problem-solving skills.
• Outstanding work ethic and professional demeanor.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods of time.
• Ability to work additional hours as needed.

Compensation

The compensation range for this role is $24.00 to $26.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.