Administrative Assistant

Administrative AssistantLoveland, COJob Title: Administrative AssistantReports To: Program DirectorLocation: Northpoint Loveland (Adult outpatient in Loveland, CO)Schedule: Monday-Friday 12:30-9pmCompensation: $19-$25/hrNorthpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We're guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.Position SummaryAs a key member of the Northpoint team, the Administrative Assistant is responsible for handling patient-facing duties as well as general office management tasks. This person will ensure the proper reception of all patients, clients, and visitors into the facility and greet all incoming patients, visitors, and staff with a friendly, smiling face and a helping hand. The Administrative Assistant will work closely with the expanded team to ensure facility day to day operations are running appropriately. The ideal candidate has excellent communication and multitasking skills, problem solving skills, a positive attitude, and a strong work ethic.Essential Responsibilities and DutiesCoordinate office management schedules, coverage, and team needsClient and staff Telehealth liaisonResponsible for the completion and collection of all necessary intake paperwork and documentationTrack patient information and statistics in support of The Joint Commission requirementsAssist leadership in developing data tracking processes and trainings needed to improve the teamTrack facility maintenance needsComplete inventory ordering for designated facilitySchedule and complete fire drills, egress testing, safety committee meetings, infection control meetingsResponsible for environmental cleanliness, organization, and presentationReception duties; scheduling of clients, answering telephone, customer service needs, follow up calls, track attendance, send out appointment reminder alerts, assist in Medicaid transportation, process incoming mailCoordinate client UA results with multidisciplinary teamMaintain lobby environment to promote warm and welcoming surroundings, including seasonal décorEnsure a safe and secure lobby environment for employees, clients, guardians, and visitorsFacilitate client arrival and departure from programmingSchedule, organize, and manage Joint Commission and facility compliance needsScreen and monitor visitors and connect them with the appropriate staff memberDisplay initiative by identifying problems and making recommendations to solve themAnswer inquiries and obtain information for general public, clients, visitors and staff in an expedient, professional and courteous mannerManage and provide training to incoming and current reception and clinical staff for front desk dutiesLiaise with facility vendors including cleaning, maintenance, and transportation servicesOrganize, maintain, and create client orientation packetsWork collaboratively with management positions in creating and identifying efficiencies within the facilityPlan in-house activities such as parties, celebrations and trainingsAdhere to all company policies and proceduresMaintain confidentiality in accordance with 42 CFR Part 2 and all other established policies, procedures, and standards of carePerforms other related duties and special projects as assignedQualifications/Requirements for the PositionMust be at least twenty-one (21) years of ageExcellent communication and time management skillsStrong telephone and office etiquetteKnowledge of Microsoft Office Suite, data entry software and other office related computer softwareAbility to perform duties with minimal supervisionAction-oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finishPreferred Knowledge and SkillsExcellent critical thinking skillsExcellent organizational abilitiesExceptional written and oral communication skillsComfortable analyzing information and dealing with complexityQuickly and effectively identify and resolve problematic situationsAble to handle confidential material in a reliable mannerAbility to perform several tasks concurrently with ease and professionalismAbility to effectively prioritize workload in a fast-paced environmentStrong attention to detail and accuracyProficiency with Microsoft Office SuiteFull-time benefits include:Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000100% Employer Paid Employee Assistance ProgramVoluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expensesGenerous Paid Time Off planEmployee Referral Bonuses401K Retirement Plan & Employer MatchThis job description is not intended, and should not be construed, to be and exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by the employee or employer with or without notice.Compensation:$19 - $25 USD