Front Office Agent, Elwood Club (On-call)

Live Your Passion. Add Your Magic.

At Montage International we are doing something different something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you we look forward to receiving your application.

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Front Office Agent

SUMMARY

The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival creating unique memories specific to guest personas creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the companys goals objectives vision mission and values.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Providing excellent customer service and telephone etiquette and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process as well as folios invoicing and billing
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts being knowledgeable about hotel services and local surroundings in order to answer respond and communicate with guests regarding questions and requests

QUALIFICATIONS

• High School Diploma or equivalent Bachelors Degree preferred
• Minimum of two years experience in a hotel operations environment
• Minimum of two years experience in customer service
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak read write and understand English well
• Advanced skills in Word Excel PowerPoint and Outlook; daily use of nearly all programs will occur

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in be able to lift up to 15 lbs. on a regular and continuing be able to bend stoop squat and stretch to fulfill tasks. Requires manual dexterity grasping writing standing sitting walking repetitive motions bending and climbing.

The pay scale for Front Office Agent Elwood Club (On-call) is $22.50 per hour.

The pay scale is the base salary or hourly wage range exclusive of incentive pay such as commissions piece rates gratuities and the like that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Required Experience:

Unclear Seniority