Analyst - Customs Entry Writer

GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Position Overview

This position is mainly responsible for accurate and timely transmission of customs entries to US Customs and Border Protection. This position will act as the liaison to overseas offices, customers, CBP, PGA's, and other involved parties and will need to work efficiently in order to clear imported goods through US Customs.

Responsibilities

• Prepare and maintain customer quotations, rate sheets, pricing proposals, and other sales-related documentation to support transportation and logistics business development activities.
• Administer customer accounts by maintaining accurate customer records, contractual information, service details, and account documentation.
• Coordinate and respond to customer inquiries by collaborating with internal departments to provide timely and accurate information.
• Monitor and follow up on sales opportunities, customer requests, and pending actions to support business growth and customer retention.
• Collect, organize, and maintain customer, vendor, carrier, and pricing information within company systems and databases.
• Support the preparation, compilation, and submission of RFQ/RFP responses by gathering required operational, pricing, and commercial information.
• Coordinate rate collection activities with vendors, carriers, and internal stakeholders to ensure accurate and competitive pricing submissions.
• Review pricing and commercial data for completeness, accuracy, and consistency prior to customer submission.
• Generate, compile, and distribute sales performance reports, pricing analyses, and activity summaries to support management decision-making.
• Maintain organized documentation and electronic records related to sales activities, customer accounts, quotations, and pricing initiatives.
• Collaborate with sales, operations, and other functional teams to ensure alignment of customer requirements, service offerings, and pricing strategies.
• Identify process improvement opportunities within sales administration and account management activities to enhance operational efficiency and data accuracy.
• Assist with meeting coordination, presentation preparation, and other sales team administrative activities.
• Support special projects, audits, and data requests related to sales operations and customer account management.
• Provide backup support for other sales administration functions during peak workload periods or staff absences.

Compensation Range

$48,765 - $53,198 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Excellent written and verbal communication skills.
• Proficient computer skills required.
• Basic experience with MS Excel.
• Problem-solving and critical thinking ability required.
• Intermediate experience with MS Word, MS Outlook, and MS PowerPoint is highly preferred.

Education & Experience

Required Qualifications

• HS Diploma/G.E.D.
• 0-1 year of Customs Brokerage, FF, Administrative, Customer Service experience

Preferred Qualifications

• Bachelor's Degree
• 2-5 years of Customs Brokerage, FF, Administrative, Customer Service experience

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in Duluth, GA

* Office will be relocating to Atlanta, GA (Buckhead area) in early fall.