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Remote Escalation Desk Analyst (MSP)

eRep, Inc.

New York, NY
  • Remote job

M3 Networks powered by ROBO is seeking a skilled Service Desk Analyst to join our fully remote team. You will serve as a primary escalation resource, owning complex technical issues across Microsoft 365, Windows desktop and server environments, and network infrastructure. This role emphasizes structured troubleshooting, documentation, and collaboration with Service Desk technicians to drive issues to full resolution. #J-18808-Ljbffr eRep, Inc.

Vacancy posted 4 days ago
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