Counter Service

Maman - Counter We’re looking for a counter to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You love cookies, are always ready to lend a helping hand to a colleague, and you don’t take yourself too seriously. When you join our team, you’ll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You are able to speak authentically about who we are, and every item on our food and beverage menu. You will be based at any of the Mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate! What you’ll do Take ownership of the café’s counter aesthetics Greet guests upon entering our storefronts and successfully communicate seasonal specials, encouraging guests to try our best‑selling items, etc. Navigate the Toast POS system to accurately ring up customers’ orders Keep a clean and organized counter space Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability Maintain safety standards while adhering to Maman’s policies and procedures Investigate and resolve any guest concerns Assist with re‑stocking at the end of your shift – teamwork sets colleagues up for success Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one‑on‑one rapport with returning guests – do you know their order? Dial up the coffee without even asking! What we’re looking for You have counter/cashier experience and are an experienced front‑of‑house professional with a sweet tooth for cookies You have engaging and welcoming communication skills & presence Hospitality is your passion, you make a point of keeping up with the latest industry trends Quality, aesthetics & top‑notch customer experience is a non‑negotiable for you You make people feel good—your team and guests alike You work positively and collaboratively to achieve the highest standards of delivery You learn quickly, multitasking comes naturally to you, and you are able to adapt to Maman’s unique culture Smart, no ego, upbeat, friendly, & efficiency‑oriented Work a flexible schedule that will include weekends, holidays, and special events If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way Big plus if you have barista experience! What’s in it for you Join a fast‑growing company committed to not just serving the best cookies & coffees but building a national brand Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work Great opportunity to progress with Maman, internal mobility and growth will be encouraged when possible We use eVerify to confirm U.S. Employment eligibility. #J-18808-Ljbffr