Veterinary Client Service Manager

Client Service Manager

Take the next step in your leadership career and join the NE Portland BluePearl Pet Hospital as a Client Service Manager.

Are you a passionate leader who is ready to make a difference? Do you thrive in fast-paced environments where compassion, teamwork, and organization matter? Do you enjoy building successful teams that deliver exceptional client service and patient care?

If you answered "yes," we'd love to hear from you.

We are seeking a confident, caring, and results-driven Client Service Manager to support day-to-day client service operations under the mentorship of the Practice Manager and hospital leadership team.

What You'll Do

As a Client Service Manager, you will:

• Coach and support Client Service Associates to deliver compassionate, proactive client experiences
• Help navigate escalated or stressful situations with empathy and professionalism
• Partner with leadership to create effective staffing schedules that support both clients and team members
• Serve as a vital connection between clients, patients, and caregivers
• Collaborate with hospital leadership to identify opportunities for process improvement and team development
• Assist with recruiting, interviewing, and onboarding new team members and internal transfers
• Foster a positive, supportive, and accountable team culture

Preferred Qualifications

• 3–5 years of supervisory or management experience
• Strong communication, organization, and follow-through skills
• Ability to lead with compassion in a fast-paced hospital environment
• Passion for client service, team development, and operational excellence

Why BluePearl Pet Hospital?

At BluePearl, our passion is pets — and the people who care for them.

Growth & Development

• Leadership development programs and workshops
• Career advancement opportunities across Mars Veterinary Health
• Associate leveling programs based on skills and experience
• BluePearl University training resources
• Annual continuing education allowance
• Access to over 2,000 medical journals

Benefits & Well-Being

• Medical, dental, vision, and life insurance
• 401(k) and retirement planning
• Flexible scheduling options
• Paid time off and floating holidays
• Parental leave benefits
• Trupanion pet insurance and associate discounts for treatments, procedures, and food

If you're ready to lead with compassion, support an incredible team, and make a meaningful impact every day, we encourage you to apply and grow with us at BluePearl Pet Hospital.

At BluePearl, we are dedicated to fostering a diverse and inclusive work environment where every individual is treated with respect and dignity. We are proud to be an equal opportunity employer, and all qualified applicants will be considered for employment without discrimination based on factors such as race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, affectional preference, gender identity or expression, protected veteran status, or any other characteristic protected by law.