IT Service Desk Analyst - Support Specialist
$65k - $70kFull-time
Drax
Salary: $65,000 - 70,000 per year Requirements:
- Proficient in desktop/laptop hardware, network configurations, and MS Office Suite
- Experienced with Windows 10/11 and telephony technologies (VoIP, SIP)
- Familiar with Active Directory, Entra Admin Center (Azure), and Office 365
- Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies
- Strong interest in LAN/WAN networking and skilled in hardware installation
- Flexible to work outside of regular hours as needed
- Committed to a customer-centric support approach
- Capable of clearly documenting technical concepts for customer understanding
- Effective team player with individual initiative
- Driven, detail-oriented, and skilled in managing customer expectations
- Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement
- Knowledge of root cause analysis is advantageous
- Familiarity with the electricity industry is a plus
- Ensuring incidents are resolved promptly according to established Service Level Agreements (SLAs)
- Assessing and fulfilling service requests in a timely manner
- Identifying potential underlying issues to determine root causes and suggest enhancements
- Collaborating closely with internal IT functions and external suppliers for successful outcomes
- Proactively managing the application landscape to guarantee availability, stability, and performance
- Delivering high-quality service to the business by addressing incidents and service requests promptly
- Regularly updating the Service Desk system upon resolution of incidents
- Identifying opportunities for service enhancement and following best practices
- Providing first-line support for desktop, laptop, and mobile devices
- Managing user accounts and software/hardware handling
- Supporting team development by mentoring junior members and enhancing service knowledge
- Active Directory
- Azure
- Hardware
- Support
- ITIL
- LAN
- Mobile
- Network
- Office 365
- Windows
- Cloud
More:
At Drax, we are committed to transforming energy generation, supply, and usage, aiming for a zero-carbon, lower-cost energy future. Our mission drives us to cultivate a team that makes a significant impact on our collective future. We offer a supportive environment that encourages growth and development, with rewards and benefits designed to help you thrive. Join us in making a difference and shaping the energy landscape. We invite you to apply today and become part of our journey.
last updated 32 week of 2026
Vacancy posted more than 2 months ago
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