Applied AI Architect, GTM

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.Braze is building an Applied AI function for its GTM organization to help pioneer how modern revenue teams operate with AI. This is a chance to work at the frontier of AI-enabled GTM execution at a scaled global SaaS company with sophisticated enterprise customers, advanced buyers, and a large customer-facing organization.The team encodes the judgment of its best practitioners into systems that extend it across the entire revenue org, creates feedback loops that surface where execution can improve, and builds the AI-powered systems that make every GTM team member more effective at the moments that matter most.This team is field-attached, product-minded, and outcome-driven. We treat GTM practitioners as users and their workflows as product surfaces. We build agents, intelligence layers, automations, and decision-support tools, then tune and refine them based on adoption, output quality, field feedback, and business impact. The goal is practical AI that earns trust in live GTM workflows and creates durable value at scale.WHAT YOU'LL DOAs an Applied AI Architect, you will own a defined surface area across the revenue lifecycle and use AI to transform how Braze executes within it. You'll operate across three modes simultaneously: as the practitioner whose field judgment (in part) the agents in your domain are modeled after, as the builder who designs and refines those agents on top of shared infrastructure, and as the observer who determines whether the outputs are actually changing how GTM teams engage with customers and prospects.Your success is measured by whether practitioners adopt the outputs, whether those outputs improve behavior at critical moments, and whether that behavioral change produces measurable revenue and customer impact.Conduct stakeholder research across the GTM motion, from pre-sales through post-sales, to map where intelligence gaps, workflow friction, and handoff failures are most acute. Translate findings into a structured and prioritized backlog of problems to solve, including problem statements, impact and feasibility scoring, dependencies, and stakeholdersBuild and refine AI agents tailored to your area of the revenue lifecycle, contributing directly to system architecture, retrieval logic, and output calibration on top of shared infrastructure. Ship working solutions against real workflowsStay embedded in regional operating rhythms: pipeline reviews, deal cycles, QBRs, renewal planning, and account strategy sessions. The system gets better because the individuals building it never leave the commercial and customer motion. Field proximity is the operating disciplineOwn the reliability and quality of the systems you manage. Monitor adoption, diagnose output failures, and tune/iterate continuously. You are not handing off to an ops team. You operate what you shipContribute to the shared knowledge hub by validating field signals, structuring deal and customer patterns, and ensuring that intelligence captured across the revenue lifecycle flows back in a form that produces better agent outputsRecognize patterns across your area and scale what works. A system built for one account scenario, customer segment, or deal stage should become reusable infrastructure for adjacent situationsPartner with Growth Engineering, PMM, Solutions Consulting, Pricing, Customer Success, and leadership to ensure the systems you build are grounded in cross-functional context and adopted by the people they serveHelp shape what this function becomes as the technology and the role category mature. The playbook is being written in real time, and you will be one of the authorsWHO YOU AREWe're looking for people who have lived in the revenue lifecycle and can translate that experience into AI systems that scale practitioner judgment beyond what any individual can touch. You are highly autonomous, technically minded, self-directed, and comfortable operating as a senior individual contributor in a new domain.You are a builder. You get excited by taking ideas from concept to reality. You have used AI to build agents, automations, or tools that changed how real work gets done. You can scope and prioritize solutions, contribute to system architecture and retrieval design, evaluate outputs for quality, and diagnose why something missed at the system level rather than just the content level. You own what you help build, and you improve it based on what you observeYou carry GTM judgment. You have spent meaningful time in a revenue role. You know what a discovery call that misses the real objection sounds like. You understand how deals move, where they stall, how buying committees make decisions, and what makes the difference between a customer who renews and expands versus one who churns. You understand the daily reality of AEs, SCs, BDRs, sales directors, CSMs, and account managers, because you have either done their job or worked closely alongside them for yearsYou think like a product leader. When you identify a gap in the field, you scope the problem, define the user, map the workflow, and build the solution. You think in terms of adoption. You know the difference between shipping something and shipping something people actually use. You treat GTM practitioners as your users and their workflows as your product surfaceYou are a pattern recognizer and systems thinker. When you build something that works for one scenario, you immediately see how it applies across adjacent workflows, customer segments, or deal stages. You think in reusable components and scalable frameworksYou are field-attached by instinct. You would rather be embedded in pipeline reviews, deal cycles, and customer strategy sessions than building from a desk. You know that the quality of what you build depends on staying close enough to the revenue motion to understand whether it is actually usefulYou are playing a long game. GTM is being rebuilt around AI, and the people who understand both the field and the technology are going to define what that looks like. This role is an opportunity to be on that team early, to develop the skills and track record that will matter most over the next decade, and to do it inside a company with the scale and sophistication to make the work real. You want to build something that lasts6+ years of professional experience in a GTM role with direct involvement in the commercial motion: Solutions Consulting, Solutions Architecture, Account Executive, Sales Leader, GTM strategy, or a comparable role at a B2B SaaS companyDemonstrated, hands-on experience building AI-powered tools, agents, automations, or workflows that transformed real work processes, with concrete examples you can speak to in depthTechnical fluency sufficient to engage credibly on integration architecture, evaluate agent outputs at the system level, and contribute directly to prompt design, retrieval logic, and data workflows (e.g., Python, APIs, integrations) without always requiring translation from an engineering counterpartStrong understanding of enterprise sales workflows, deal stages, and the daily operating reality of the GTM personas you will be building for: AEs, SCs, BDRs, sales leadership, CS, and business value teamsStrong field credibility with experience in executive-level customer engagement, sufficient to walk into an opportunity or executive business review and have the room take the output seriouslyA track record of taking solutions from problem identification through field adoption, not just build and hand-offComfort working across multiple workstreams simultaneously, balancing field engagement with system build and continuous refinementHighly autonomous, self-directed, and comfortable operating as a senior individual contributorProduct Management background or experience, either as a career transition into GTM or as a complement to a field role, with demonstrated ability to ship things people actually useExperience in Solutions Consulting, Solutions Engineering, or field architecture roles within enterprise SaaSProficiency with AI development tools and platforms (e.g., Claude, Claude Code, Cursor, custom agent frameworks, API integrations, workflow automation tools)Familiarity with enterprise SaaS technology stacks (e.g., Salesforce, Gong, Slack, Snowflake)Experience building and scaling internal tools or systems that were adopted beyond your immediate teamAnalytical capability sufficient to evaluate deal data, diagnose output failures, and build data-driven recommendation systemsFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $117,000 and $175,000/year, with an expected On Target Earnings (OTE) between $138,000 and $206,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.#LI-HybridWHAT WE OFFERBraze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:Competitive compensation that may include equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leaveProfessional development supported by formal career pathing, learning platforms, and a yearly learning stipendA curated in-office employee experience, designed to foster community, team connections, and innovationOpportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to WorkABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.OUR AI-POWERED BRAZE RECRUITMENT PROCESSAt Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision. Please contact us at View email address on click.appcast.io for any requests or questions.To find out more about our hiring process, check out this page.Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at View email address on click.appcast.io promptly after applying. A summary of the most recent bias audit results for such tool is available here.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.