Customer Service Representative

The Customer Service Representative (CSR) is responsible for providing exceptional service to customers while supporting the daily operations. This role serves as the primary point of contact for customers by answering calls, scheduling services, addressing questions, and coordinating with technicians to ensure efficient and timely pest control services. Essential Duties and Responsibilities Customer Service Answers incoming phone calls, emails, and online inquiries from customers Provides accurate information about pest control services, pricing, and service schedules Addresses customer questions, concerns, and service issues in a professional and courteous manner Maintains a positive and helpful attitude to ensure excellent customer satisfaction Scheduling and Dispatch Schedules pest control services, inspections, and follow-up appointments Coordinates technician routes and schedules to maximize efficiency Communicates schedule updates, cancellations, and changes to technicians and customers Notifies customers of technician delays, reschedules, or service updates when necessary Administrative Support Enters and maintains accurate customer information in company software systems Processes service agreements, work orders, and service notes Assists with billing inquiries, payment processing, and account updates Maintains organized digital and physical records Operational Support Communicates daily with technicians regarding service schedules, customer concerns, and job updates Assists with routing adjustments due to technician absences, weather events, or service changes Supports office operations and assists other team members as needed Qualifications High school diploma or equivalent required; experience may be considered in lieu of diploma Previous customer service or office administrative experience preferred Experience in scheduling, dispatch, or service-based industries is a plus Strong communication and interpersonal skills Excellent organizational and time-management abilities Ability to handle multiple tasks and prioritize effectively Basic computer skills including email, spreadsheets, and scheduling software Office-based position in a small team environment Frequent phone and computer use throughout the day Fast-paced environment that may require managing multiple requests simultaneously Physical Requirements Ability to sit for extended periods while working at a computer Occasional lifting of office supplies up to 15 pounds Frequent use of phone, keyboard, and office equipment #J-18808-Ljbffr