Commercial Auto Claims Supervisor

Job Description

Job Description

Commercial Auto Claims Supervisor

Location: Fully Remote – East Coast Preferred
Salary: $100,000–$115,000
Employment: Direct Hire

About the Opportunity

We are seeking an experienced Commercial Auto Claims Supervisor to lead a claims team handling complex New York commercial automobile liability claims , including governmental exposure.

This fully remote leadership opportunity is ideal for an experienced claims professional with strong knowledge of New York regulations, bodily injury, property damage, and litigated and non-litigated claims who enjoys developing teams while maintaining high standards for claims quality and compliance.

Key Responsibilities

• Supervise and develop Claims Examiners and Claims Assistants , including performance management, evaluations, training, and workload oversight.

• Oversee New York commercial auto liability, bodily injury, property damage, and litigated/non-litigated claims .

• Review claim files, initial/periodic reviews, delays, denials, reserves, awards, and payments.

• Approve reserve changes within authority up to $250,000 and payments up to $10,000 .

• Ensure compliance with New York claims regulations, No-Fault requirements, Regulation 68, client instructions, and internal procedures .

• Conduct monthly file reviews and participate in client and agency audits.

• Train staff on changing laws, claims procedures, and best practices.

• Monitor caseloads, vendor performance, priority payments, and staffing requirements.

• Address escalated claimant, vendor, and client concerns.

• Prepare and evaluate weekly and monthly client reports.

• Provide examiner coverage when needed.

Qualifications

• Active New York Adjuster’s License – required.

• 3–5+ years of related claims experience.

• Strong New York commercial auto experience involving bodily injury and property damage .

• Experience with litigated and non-litigated claims .

• Claims supervisory/team leadership experience strongly preferred.

• Knowledge of New York statutory requirements and medical terminology.

• Familiarity with Arbitration Forum and American Arbitration Association .

• Strong analytical, organizational, communication, and deadline-management skills.

• High school diploma/GED required; bachelor’s degree preferred.