Travel Operations Lead

Role Description

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Key Responsibilities

• Policy and Statutory
  • Provides input toward policy recommendations.
  • Able to work with Corporate Policy to address Q&A and other issues that may arise.
  • Has a strong understanding of the interconnection with upstream and downstream policy requirements.
  • Helps others to make decisions based on consistent application of policy and statutory requirements.
• Process Delivery
  • Has a strong understanding of the key upstream and downstream process elements that flow through their area.
  • Able to deliver multiple conflicting priorities.
  • Actively uses established metrics to understand performance against individual, department or organizational objectives.
  • Able to receive highly unstructured or inaccurate process inputs and deliver highly structured process outputs and decisions.
  • Able to identify needs for new KPI development to support organizational objectives.
  • Actively coordinates with others inside and outside the organization to address exceptions and identify continuous improvement recommendations.
  • Able to field and manage escalations.
  • Strong understanding of the controls and reasons for them, including risk implications, within the process and business rules.
  • Ensures and drives integrity of process controls.
  • Has a strong understanding of the design of the tools and systems the organization uses/owns to deliver its processes and services.
• Process Design, Build and Test
  • Able to develop desk top procedures of existing or new processes.
  • Able to create advanced process maps for existing or new processes.
  • Able to deconstruct processes and analyze end to end to understand control points, assess efficiency, assess business rules and policy implications, understand roles and responsibilities.
  • Able to design new processes, including integration points, that properly account for process and policy controls, efficiency, roles and responsibilities.
  • Fully capable to lead integrated design teams.
  • Fully capable to create and perform test scripts.
• Change & Project Management
  • Functions as change agent.
  • Able to lead projects of moderate to large scope.
  • Able to lead teams.
  • Uses formal change management tools and methods, including effective socialization.
  • Uses formal project management tools and methods.
  • Able to develop effective training materials.
  • Able to lead the implementation of new processes and policies.
  • Able to project influence within the organization to improve process alignment and performance.
  • Able to project influence to functions outside the organization to improve process alignment and performance.
• Decision Making
  • Foundation for Decision Making is expert knowledge of policy, expert knowledge of process, expert knowledge of how to execute process.
  • Applies expert knowledge to the problem and provides correct solution path.
  • Effectively and actively uses performance metrics in the decision process.
  • Understands the effects of decisions on the stakeholders.
  • Effectively considers the needs of the stakeholders.
• End User Support
  • Able to analyze trends and identify training needs.
  • Able to analyze trends and identify areas opportunities to reduce the necessity for inquiries.
  • Able to analyze trends and identify areas opportunities to improve self-service tools.
  • Able to improve support model design to meet changing needs of the stakeholders.
  • Understands technology and is able to leverage its ability to improve the end user support function.
• Functional Knowledge
  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Business Expertise
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
• Leadership
  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
• Problem Solving
  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Impact
  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
• Interpersonal Skills
  • Explains difficult or sensitive information; works to build consensus.

Qualifications

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 20% of the Time
• Relocation Eligible: No

Salary

• $78,000.00 - $107,500.00

Benefits

• Supportive work culture that encourages learning, development, and career growth.
• Programs and support that encourage personal and professional growth.

Company Description

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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