Benefits Administration Client Coordinator

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in New York, New York and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner Mindset, Inspire Trust, Think Big, and Drive Results. If these values and growth align with what you're looking for in your next career, then consider joining our amazing team!

OVERVIEW

EPIC is currently seeking a Benefits Administration Client Coordinator to join our team. The Benefits Administration Client Coordinator is responsible for supporting benefits administration system implementations on Employee Navigator platform, configuring client sites, processing renewals, and evaluating and resolving systems issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates.
• Project manage between the vendor, the client, the EPIC account team and the carriers and manage problem resolution.
• Implement client sites, including gathering requirements, importing data and system configuration.
• Support clients with annual renewals and other system updates.
• Understand employee benefits and configuration rules, including cost calculations
  Assist with ACA processes and data auditing.
• Assist with all reporting requests.
• Respond to all client inquiries, issues, questions, and requests in a timely manner.
• Manage timelines with other implementation staff and clients.
• Test and troubleshoot system functionality to ensure accuracy of client system configuration.
• Research and resolve client inquiries regarding system and process issues.
• Training clients on system and perform system demonstrations for existing clients.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree (in a related field is preferred)
• 2+ years of experience with HR technology solutions preferred
• Required knowledge of benefits administration systems including, but not limited to eligibility groups, benefits plan and rate structures and carrier feeds.
• Employee Navigator experience strongly preferred; candidates with experience administering comparable benefits administration platforms such as Ease, bswift, PlanSource, Benefitfocus, or similar systems are encouraged to apply.
• Project management skills to facilitate and support the implementation of new systems and oversight of benefits administration vendors.
• Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
• Strong analytical skill set and ability to effectively use data for strategy.
• Ability to operate and make timely decisions in a fast-paced atmosphere.
• Must be able to quickly sort through complex subject material.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle objects, reach with hands and arms, and communicate effectively. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. There is little to no exposure to physical risk.

EPIC embraces diversity in all its various forms, whether it be diversity of thought, background, race, religion, gender, skills, or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected, and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us deliver the best outcomes for our clients.

COMPENSATION

The national average salary for this role is $68,000.00 - $73,000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

This range represents the employer’s good faith estimate of the compensation for this role at the time of posting.

Actual compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

Why EPIC?

EPIC offers a comprehensive and competitive total rewards package, including:

• Generous paid time off and company holidays
• Paid parental leave and family‑supportive benefits
• 401(k) with company match
• Medical, dental, vision, wellness, and EAP programs
• Professional development, tuition reimbursement, and mentorship
• Employee recognition programs and referral bonuses
• Employee Resource Groups and inclusive culture

EPIC fosters a 50/50 culture that values both production and service excellence—and we actively invest in our people’s growth.

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