People & Culture Business Partner

Role Description

At Stio, our people are the heartbeat of the brand. As our People & Culture Business Partner, you’ll be the first person employees and managers turn to — whether they’re starting their first day, navigating a tough conversation, or looking for clarity on a compliance question. You’ll champion a consistent, high-quality experience across our 220+ person team and 25 states, building the kind of trust that makes Stio a place people want to stay.

This role sits at the intersection of people, process, and policy. You’ll own day-to-day employee relations, recruiting operations for corporate roles at the manager level and below, and the compliance infrastructure that keeps our multi-state footprint protected. You’ll work closely with the Director of People & Culture on complex matters and partner with managers across the business to build their confidence as people leaders.

If you’re someone who thrives on variety, loves solving people problems before they become bigger ones, and brings both warmth and rigor to HR work — this role was built for you.

Responsibilities

• Employee Relations
  • Serve as the primary HR point of contact for employees and managers, providing guidance on HR policies, employee relations matters, and workplace concerns.
  • Triage, investigate, and resolve employee relations issues with discretion, consistency, and care.
  • Partner with the Director of People & Culture on complex investigations, performance matters, and separations.
  • Serve as the HR partner for our retail Mountain Studio locations, supporting our Retail Area Managers and Mountain Studio Managers on day-to-day people matters.
  • Manage workers’ compensation claims from filing through return-to-work, serving as the primary liaison with our carrier.
• Talent & Performance
  • Own recruiting operations, including job postings, interview coordination, and offer management; partner with the Director on Director and above hiring.
  • Deliver a consistent, high-quality onboarding experience that sets new hires up for success from offer acceptance through their first 90 days.
  • Support managers with performance coaching, documentation, and performance improvement plans; partner with the Director on Director and above matters.
  • Facilitate promotions and compensation change communications in partnership with the Director of People & Culture.
• Compliance & Policy
  • Monitor federal and state employment law changes across 25 states and maintain Stio’s compliance documentation and handbooks in real time.
  • Serve as the first responder for policy questions from employees, including wage and hour, leave, and workplace policy.
  • Own annual harassment prevention training compliance, including state-specific requirements across all locations.
  • Maintain required workplace postings and ensure compliance with federal and multi-state posting obligations.
• Process Ownership
  • Own the end-to-end onboarding and offboarding process for corporate employees, ensuring a smooth experience and clean handoffs across the team.
  • Administer leave of absence programs in accordance with federal and state law, serving as the primary point of contact for employees.
  • Maintain compliance documentation, new hire paperwork, and HR records with accuracy and appropriate confidentiality.
  • Identify opportunities to improve HR processes, reduce manual lift, and create more consistent experiences across the employee lifecycle.
  • Embody commitment to our company mission, vision, and values.

Qualifications

• 5+ years of progressive HR experience; HRBP, HR Generalist, or People Operations background strongly preferred.
• Experience supporting multi-state workforces; working knowledge of employment law across multiple jurisdictions.
• Experience partnering with retail teams or supporting a multi-location retail environment is required.
• Experience managing investigations, performance issues, employee separations, and performance management processes, including PIPs and performance reviews.
• Experience with recruiting operations and ATS management; Workable experience is a plus.
• Strong communicator and relationship builder; comfortable working with managers and employees at all levels.
• Highly organized with the ability to manage multiple priorities in a fast-moving, people-centered environment.
• Proficiency in Google Suite, Asana, and HRIS systems; ADP Workforce Now experience a plus.
• Genuine love for the outdoors and alignment with Stio’s mission, vision, and values.

Preferred Qualifications

• Experience working with ADP, Workable, and Easy Llama.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Based in Jackson Hole, Wyoming, Salt Lake City, Utah, or Denver, Colorado.

Benefits

• This role requires occasional travel to Stio's HQ, retail locations, hub locations, or company events approximately once per quarter.
• Medical, Dental Vision plans.
• Company Paid Long Term Disability.
• Employee Assistance Program.
• 401k with Match.
• Generous paid time off policies.
• Company Culture Committee.
• Gear test, perks, and more.

Compensation

We provide competitive compensation packages, inclusive of base pay, incentives and benefits. The base salary range for this role is $80,000-$95,000. It would not be typical for someone to be hired at the top end of the range for the role, as actual pay will be determined based on several factors including experience, skills, and qualifications.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.