Tour Operations Coordinator

Job Description

Classic Journey - Tour Operations Coordinator Job Description:  

Want to work in travel as part of the world’s best team? Classic Journeys is an award-winning cultural walking tour company that operates tours worldwide. Travel + Leisure magazine has named us the World’s Best Tour Operator in its annual World’s Best Awards in 2019 and 2014, and top ten for more than a decade. Founded in 1995, we offer more than 50 itineraries in 30 countries on six continents. Do you love planning travel or events? Do you feel great when someone takes your recommendation on an awesome vacation spot? If so, you may have just found the perfect company for you. We’re seeking someone who has top-notch logistics and computer skills, as well as an inherent desire to create handcrafted trips of a lifetime for our guests. (Not required, but bonus points for you and us if you have lived abroad or have solid travel experience.) 

Roles & Responsibilities:  

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• Daily contact with guides, hoteliers, transportation companies, and others with whom we interact to run our tours in 50 countries around the world.  
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• Researching ways to improve/add value to our tours and guest experience.  
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• Building strong relationships with our colleagues abroad.  
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• Maintaining up-to-date information on all tour-related expenses in Excel as well as our company software system.  
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• Collaborating with Sales, Guest Services, Marketing, and other members of our team.  
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Skills and Experience:  

The assets you need to be a Tour Operations Coordinator:  

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• Bachelor's degree plus a minimum of 2+ years of experience in event planning, operations, or a related field  
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• Self-starter with exceptional organizational skills  
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• Proven ability to work under/meet tight deadlines  
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• Excellent analytical and problem-solving skills  
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• Experience in building/following budgets  
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• Superior written and oral communication skills  
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• Knowledge of the luxury travel sector is beneficial  
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• Proficient in MS Word, Excel, and Outlook  
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• Salesforce experience is a plus  
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• Enjoy independently managing assigned tour regions and working as part of a larger team  
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• Love of all things travel.  
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This role does not require any foreign language ability to succeed, but if you have foreign language ability, you will have the opportunity to utilize it  

Wages & Benefits:  

$25/hr. + excellent benefits   

Our generous benefits package includes:  

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• Medical Insurance  
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• Dental Insurance  
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• Vision Insurance  
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• 401K + 30% company match (up to $2400/year) 
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• Optum Employee Assistance Program  
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• Paid Holidays  
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• PTO (112 hours per year)  
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• Travel Benefits and Discounts  
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At Classic Journeys, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and where their skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong. Classic Journeys is an equal opportunity employer. Individuals seeking employment at Classic Journeys are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.