Call Center Representative

About the RoleRemote Call Center Representative - providing mission"critical customer support for Conduent's Supplemental benefits portfolio, working fully from home and engaging with customers 24/7.ResponsibilitiesHandle claims inquiries and debit card denial calls related to Supplemental benefits.Assist customers with documentation requests, website navigation, and password resets.Support member actions such as placing commuter orders, checking balances, and accessing eligible expenses.Answer questions about Plan Year deadlines, HSA contributions, account closures, transfers, rollovers, and updates to member profiles.Provide guidance on tax form inquiries, HSA distribution setup, and opening new HSA accounts.Troubleshoot member rewards and online navigation issues.Maintain a steady volume of calls while navigating multiple systems (approximately 30"40 calls per day).QualificationsHigh school diploma, GED, or college degree.Minimum six months of customer service experience.Successful completion of a customer service assessment and typing test.Clear background check with education and employment verification.Strong problem"solving skills and the ability to multi"task effectively.Flexibility to work weekends and accommodate a 24/7 production schedule.Equipment and Workspace RequirementsConduent provides all necessary hardware (computer, monitor, mouse, keyboard, headset, Ethernet cord, power cables).Secure a reliable home internet connection (minimum 25Mbps download, 10Mbps upload) and a wired Ethernet connection.Maintain a quiet, distraction"free workspace that is clutter"free and free of unauthorized electronics or writing pensation and BenefitsHourly rate: $16.32Paid time off accrues after 180 days of employment.Health, dental, and vision benefits are available from the first day of employment.Potential eligibility for bonuses or incentives based on business needs.Equal Opportunity EmploymentConduent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, disability, medical condition, or any other characteristic protected by law. For U.S. applicants with disabilities requiring accommodations, please submit requests in accordance with Conduent's ADAAA Accommodation Policy.

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