Desktop Support Manager - Bethesda, MD

Job Overview Leidos Health & Civil Sector is seeking a Hands-On Desktop Support Manager to work onsite full-time in Bethesda, MD. Candidate Status ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated. Location Bethesda, Maryland – Washington, D.C. Metropolitan Area Candidate Requirements Be local to the Washington, DC metropolitan area and able to work onsite five days per week. Be a U.S. Citizen or U.S. Person (Green Card Holder) with the ability to obtain a Public Trust Clearance. Responsibilities Lead a team of approximately 8–10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues. The Successful candidate will remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction. Responsibilities include troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise. Education Minimum Associates degree. Bachelor’s degree in Computer Science, Information Technology, or related field preferred with relevant experience. Required Qualifications Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience. Minimum of 3 years of leadership, supervisory, or team lead experience. Extensive hands‑on enterprise desktop engineering and support experience. Ability to demonstrate advanced troubleshooting and technical problem‑solving skills during the interview process. Comfortable performing hands‑on technical work in addition to personnel management responsibilities. Strong hands‑on expertise with: Windows 11 enterprise environments Active Directory, Group Policy, DNS, and DHCP Endpoint security technologies including encryption, antivirus, firewall management, and patching Desktop imaging and automated deployment tools Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent ServiceNow or similar IT Service Management (ITSM) platforms Root cause analysis and incident management Required Certifications Candidates must possess at least one of the following certifications: CompTIA Security+, Network+, or equivalent ITIL Foundation (preferred) Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent) Preferred Qualifications Experience supporting Federal, NIH, or HHS environments. Experience managing desktop virtualization environments. ITIL Foundation certification. Microsoft enterprise certifications. Compensation Pay Range: $82,550.00 - $149,225.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, abilities, internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Salary Range: $75,000 - $100,000. Job Details Job Code: IT Information Technology; Affiliate Sponsor: Leidos; Auto Req ID: 478042BR; Original Posting Date: June 24, 2026. #J-18808-Ljbffr VetJobs