Desktop Support Manager: Zero-Downtime IT Ops
Cornerstone Research
Cornerstone Research seeks a Manager of Desktop Support to lead internal and external service desks, ensuring seamless, zero-downtime IT operations across our offices. You will oversee staffing, training, and vendor relationships while driving hardware lifecycle management and high-quality end-user support. In a litigation-focused environment, you will coordinate with FrontLine to uphold service standards, manage ticket queues, and implement procedural changes to optimize workflows. #J-18808-Ljbffr Cornerstone Research
- A leading IT services provider is seeking a Desktop Support Manager in Washington, D.C. This role will oversee IT support operations for a university campus and an affiliated hospital. Responsibilities include leading a Desktop Support team, managing endpoint lifecycle...Suggested
$97k - $129.2k
Role Overview The Manager, Desktop Support, is responsible for managing the day-to-day operations of... ...workflows must be executed under a strict zero downtime expectation to safeguard the firm’s... ...recommendations to the Senior Manager, IT Operations for changes in procedures...SuggestedWork at officeLocal areaRemote workRelocation package- The Bowers Group - A Legence Company in the DMV region is seeking an IT Supervisor to lead a team of IT Support Specialists, oversee daily Service Desk operations, and ensure SLAs are met across eight offices. This role provides advanced troubleshooting for hardware, software...Suggested
- BCMC is seeking a TEN Lab Manager to support on-site incident response and IT operations for a U.S. Government customer in Arlington. You will act as the first line Help Desk for TEN Lab systems, assist with user setups, tickets, and asset management, and help implement...Suggested
- Koitecc Solutions is seeking an IT Support Manager to lead the SEC ISS Customer Service Desk operations in Washington, DC. This role involves overseeing high-quality support outcomes and service desk execution aligned with performance requirements. The ideal candidate...Suggested
$80k
Turn2Partners in Arlington, VA seeks a Desktop Support Specialist for hands-on IT support in a hybrid role. The position requires 2+ years in IT or desktop support, proficiency with Windows, macOS, and Office 365, and familiarity with basic networking. Responsibilities...Work at office- ...Overview Seeking a highly motivated IT Desktop Support Specialist to provide comprehensive desktop and end-user technology support for our Washington, DC office. Reporting to the Regional IT Manager, this role serves as a key liaison between IT and business users while...Full timeContract workWork at officeLocal areaRemote work
$112k - $179k
...Position Summary We are seeking an experienced Service Desk Manager to lead and oversee enterprise IT support operations within a federal government contracting... ...Active Directory and account administration Desktop support operations VoIP technologies ITIL processes and...Contract workFor contractorsRemote workShift work- Leidos Inc in Arlington, Virginia, seeks a Service Center Manager to lead operational performance and enhance support delivery. This role encompasses management of Service Desk and Desktop Support teams, ensuring efficient incident resolution across multiple tiers. With...
- This position is ideal for a highly technical desktop engineering leader who thrives in a hands‑on environment. The Desktop Support Manager will lead a team of approximately 8-10... ...JAMF, or equivalent ServiceNow or similar IT Service Management (ITSM) platforms Root cause...
- Job Role: Workplace Services Tower Manager Job Location: Washington, DC The... ...obligations, and delivery of high‑quality IT services in line with agreed... ...provides oversight of all services supporting end‑user computing including desktops, laptops, mobile devices, and endpoint...
- ...service delivery across client environments. Manage client technology assets and operational... ...daily activities, scheduling resources, supporting professional growth, conducting... ...US Established in 1979, designDATA is an IT Managed Services Provider operating out of...Contract workTemporary work
- ...Solutions is seeking a Journeyman Computer Support Specialist to provide on-site IT help desk and endpoint support for... ...in Washington, DC. You will handle desktop and mobile device support, ticket... ...ticketing systems and endpoint management tools. #J-18808-Ljbffr UPSLOPE...
- ...Technologies Inc. is seeking a Sr. Technical Recruiter with a Desktop Support focus for an onsite role in Washington, DC. This contract position targets entry-level professionals eager to contribute to IT support and recruitment initiatives. The role emphasizes hands-...Contract work
- Tech Support Specialists for USPTO IT Support Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking... ...capacity as needed. Areas of IT Support for the USPTO: 1. Desktop Deployments and Moves 2. Desktop Field Support 3....Long term contractWork at officeRemote work
- TriTech Enterprise Systems, Inc. is looking for a part-time Desktop Support Specialist in Washington, DC. You will provide on-site technical support to DC Government employees, resolving various IT issues related to PCs, laptops, and desktop printers. The role involves...Part time
$100k - $110k
Leidos is seeking a Deskside Support Manager in Washington, DC to lead a team of technicians. The successful candidate will ensure effective delivery of IT support services to Federal customers, requiring both technical and managerial skills. The role involves interfacing...- ...Alaka`ina Foundation Family of Companies in Arlington, Virginia, is seeking an Assistant Customer Technical Representative (ACTR) to manage IT initiatives on-site. You will assist with various NMCI operational tasks and ensure authorized access to facilities. Ideal...
- GovCIO is hiring a Senior IT Support Help Desk Specialist in Alexandria, VA. The role involves leading complex troubleshooting efforts and mentoring junior team members. Ideal candidates will have a Bachelor’s degree in IT and robust experience in Microsoft environments...Remote jobFlexible hours
- Conservation International in Arlington, VA is seeking an IT Support Lead to manage IT service delivery across Asia Pacific and Indonesia FMUs. The role leads a regional technical support team, ensures incident and change management, and aligns with global IT standards....
$150k - $170k
...work in Alexandria, VA. The role involves overseeing IT support operations and requires an active Secret security... ...degree, and significant experience in helpdesk and desktop support. The ideal candidate will manage service desk staff, ensure quick resolution of incidents...- The Heritage Foundation is seeking a Service Desk Manager in Washington, DC to lead a small team and ensure high-quality IT support for internal customers. You will develop desk procedures, manage incidents, and drive service improvements while maintaining a strong focus...
- IT Support Lead, Asia We are seeking an IT Support Lead to join our team. The successful candidate will play a critical role in leading IT Service Management operations across our Asia Pacific and Indonesia Field Management Units (FMUs). This position is responsible for...Work at officeLocal areaRemote work
- Rividium Inc is seeking a Service Desk Lead based in Alexandria, Virginia, to lead IT support operations for Military Community and Family Policy. The role involves managing user support operations and ensuring service-level compliance with a commitment to mission delivery...Contract workShift work
$150k - $170k
...work in Alexandria, VA. The Service Desk Lead will support IT across all DoD OIG networks. This role is "On‑Site"... ...certification. 9 years of experience in helpdesk/desktop support roles, including incident management, problem management, service request fulfillment, remote...Full timePart timeRemote work- The Desktop Support Manager oversees IT support operations for both a university campus and an affiliated hospital. This role directs Desktop Support, owns endpoint lifecycle processes, partners across IT functions, and serves as a Tier 2 escalation resource. Success in...
$150k - $170k
...Alexandria, VA. The Service Desk Lead will support IT across all DoD OIG networks. To join our... ...in alignment with ITIL-based service management practices. Supervise service desk staff... ...certification. 9 years of experience in helpdesk/desktop support roles to include incident...Full timePart timeFor contractorsRemote work$140k - $168k
...is currently hiring for a Service Desk Manager to support our US Mint contract needs. This position... ...Train, coach, and mentor Service Desk and Desktop Support staff (Tier I-II) Support... ...ServiceNow 10+ years of experience in IT service delivery, help desk, or customer...Contract workCurrently hiringWork at officeRemote work- DMI (Digital Management, LLC) is seeking a Service Desk Manager to lead enterprise IT support operations in a federal government contracting environment in Washington, DC. The role focuses on delivering reliable incident response, user support, and service quality across...Full timeContract work
- ...capabilities spanning IT, Cybersecurity, Healthcare... ...will provide on-site support for DoD OIG’s headquarters... ...for a wide range of desktop hardware and software,... ...make available to DoD OIG management documentation detailing... ...access to leadership, zero bureaucracy Culture...Work experience placementFor subcontractorRemote workWorldwide
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