Engineering Operations Manager

Job Description

Job Description

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Engineering Operations Manager is responsible for day-to-day administration of the Engineering Department, while supporting and contributing to the operational success of the hotel. This individual will be responsible for managing all Capital Expenditures, assets, and inventory timely; directing and coordinating to perform routine, preventive and emergency interior and exterior maintenance and repairs to obtain optimum efficiency and standards, within budget. This individual will also manage all projects and construction scheduling.

Roles and Responsibilities

Core functions of the position, but are not limited to the following;

• Have an understanding of Capital Expenditure request forms and Allocations for various departments
• Maintain certain inventory and supplies of engineering department used to effect operation of entire hotel; maintain records and file on all mandatory systems, such as preventive maintenance, work requests, fire life safety (engine compliance).
• Process requisition orders and distribute paperwork to accounts payable and requesting department; receive orders for exhibit services (electrical power, stage lighting, banners, etc.) for upcoming conventions and meetings, post payment and forward necessary paperwork to accounting.
• Manage daily and weekly payroll and overtime reports for entire team, including recognizing and recording appropriate time to be charged to other departments.
• Solicit pricing and bid information from vendors for storeroom items, departmental supplies and certain major projects; correspond with vendors regarding pricing and delivery of needed materials and parts and assist in setting up credit for new vendors.
• Initiate and coordinate purchasing of materials and supplies for the maintenance and construction of certain projects handled by Engineering within entire hotel; set up and maintain expense tracking logs according to department codes; tabulate weekly and submit monthly report to finance department.
• Clerical and administrative duties for projects.
• Set up purchase orders for service companies where continuous services are needed.
• Ensuring spare parts are monitored and stocks are maintained at required level.
• Ability to work within several software programs as needed for this position.
• Working with leadership of the department for tracking and billing of all needed repair requests.
• Managing parts inventory for the appliances serviced by the engineering department.
• Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other colleagues.
• Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time.
• Attend morning meeting and weekly Manager meeting to provide project and construction schedule updates.
• Responding to guest requests as a priority
• Ensuring guest requests are followed up and updated.
• Monitoring service standards in all areas of the operation in keeping with the highest guest expectations.
• Owning all guest complaints in the absence of all the Director, if guest wishes to speak to the Manager on Duty
• Focus on prevention of issues and maintain a high level of attention to detail to anticipate guest needs and potential issues, resolving them before they occur.
• Directing, implementing, and maintaining a service and management philosophy which serves as a guide to respective colleagues.
• Maximizing the financial performance of the hotel by providing the highest possible guest service and product

Qualifications

1. Minimum of 3 years supervisory or manager experience in hotel and or Maintenance/Engineering department.
2. Good leadership and communication skills
3. Must have prior experience in Microsoft Office 
4. Birchstreet experience is a plus but not a requirement 
5. Prior experience in a mixed hotel and residential setting is a plus
6. Must be able to speak, read, write and understand the primary language(s) used in the workplace.
7. Must be able to read and write to facilitate the communication process.
8. Requires good communication skills, both verbal and written.
9. Must possess basic computational ability
10. Must possess basic computer skills, including, but not limited to, Microsoft Office 
11. Requires manual dexterity to use and operate all necessary equipment.

1. Committed to delivering a high level of customer service

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing.
• Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. 

• Physically able to walk and sit for extended periods of time

Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

1. Put People at our heart
2. Stay two steps ahead
3. Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Free Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*