Support Analyst

Acting as the first point of contact for customer support inquiries, the full-time Support Analyst will troubleshoot, diagnose, and resolve issues while maintaining clear communication with customers in a remote environment. Key responsibilities Serve as the initial contact for customer support inquiries and provide professional communication Troubleshoot, diagnose, and resolve customer issues within agreed service levels, logging and managing tickets Escalate unresolved issues to relevant teams and ensure proper documentation of issues and resolutions Required qualifications Prior experience in a customer support role, preferably within the mortgage industry Familiarity with ticketing systems for issue tracking and management Strong attention to detail and ability to prioritize multiple tasks effectively Impeccable communication skills in a customer-facing environment Adherence to company policies, procedures, and compliance standards