Mandarin Speaking Key Account Director - offline retail operations

Job Description

Job Description

What you will be doing:

• Develop sales strategies based on market demand and budget objectives.
• Break down team sales targets and ensure goals are met through effective allocation and performance management.
• Maintain strong relationships with existing retail partners (Walmart, Sam's Club, Target).
• Develop and implement new sales strategies to improve partner satisfaction, strengthen brand image, and expand into additional stores in collaboration with business development teams.
• Oversee store visit schedules and ensure retail execution standards are met across all partner locations.
• Manage channel-level sales, distribution, inventory, and replenishment strategies.
• Implement detailed channel management practices to maximize efficiency and sales outcomes.
• Work closely with domestic product teams to provide feedback on product features, customer needs, and market dynamics.
• Optimize product positioning to improve competitiveness.
• Collaborate with North America marketing teams to adapt campaigns for maximum impact and effective execution.
• Coordinate with multiple departments to resolve operational challenges efficiently.
• Lead and manage a regional sales operations team, including performance evaluations, skills training, and team development.
• Build a high-performance culture emphasizing execution, accountability, and collaboration.

• 8+ years of experience in North American offline retail operations, including 3+ years in a senior sales management role covering at least one core channel (Walmart, Sam's Club, Target, etc.).
• Background in consumer products industries such as apparel, home & furniture, outdoor sports, or consumer electronics (e.g., e-bikes, smart locks) preferred.
• Strong knowledge of retail store operations, merchandising standards, and replenishment processes.
• Proven ability to set clear team management guidelines and performance frameworks.
• Demonstrated leadership managing teams of 10 or more people, with expertise in target-setting, performance-driven management, and cross-regional collaboration.
• Excellent communication, coordination, and interpersonal skills.
• Bilingual fluency in English and Chinese ( Mandarin) (written and spoken) preferred.
• Ability to work across U.S.–China time zones and manage international collaboration effectively.