Technical Account Manager - Territory - Partnerships

About the Role As a Territory TAM you will collaborate with Partner Account Managers who will surface partner requests based on technical needs. From there you will drive the technical engagement, acting as an expert resource to assist customers with integration reviews, troubleshooting, and technical best practices to help them maximize their use of Plaid products. You will play a crucial role in enabling customer success at scale. Responsibilities Work with Partners across segments to provide technical guidance and support through a variety of channels including email and phone, ensuring they’re getting the most out of their integration with Plaid. Manage inbound requests to assist customers with a variety of technical needs including integration reviews, solutions consulting/best practices, and troubleshooting to help them optimize their use of Plaid. Act as a technical expert on Plaid’s products, ensuring customers receive clear and actionable guidance. Work closely with Partner Account Managers to address customer inquiries, aligning on the right level of technical support. Maintain a strong understanding of Plaid’s API, system architecture, and product offerings to deliver accurate technical guidance. Ensure a seamless customer experience by efficiently handling multiple inbound requests and resolving technical roadblocks. Prioritize a large volume of account requests based on impact and manage time efficiently. Partner with internal teams, including Support, Engineering, and Product, to escalate and resolve complex technical issues as needed. Requirements 5+ years of experience in a client‑facing and technology‑focused role where business experience and technical acumen were combined. Experience working in a Partnerships function is strongly preferred. Strong ability to translate complex technical concepts into clear, actionable recommendations for both technical and non‑technical audiences. Strong understanding of APIs, system infrastructure, and troubleshooting methodologies. Experience working in a fast‑paced, customer‑facing environment with a high volume of inbound requests. Strong project management and prioritization skills, with the ability to handle multiple technical inquiries simultaneously. A customer‑first mindset with a passion for solving technical challenges efficiently. Ability to work cross‑functionally to ensure customers receive the best possible experience. Compensation & Benefits Compensation Range: $157.2K - $196.8K. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as scope and responsibilities of the position, candidate’s work experience and skillset, and location, and is subject to change at any time. Equal Opportunity Employer Plaid is proud to be an equal‑opportunity employer and values diversity. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex, sexual orientation, gender, gender identity, gender expression, transgender status, age, military or veteran status, disability, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities. If you need assistance with your application or interviews due to a disability, please let us know at View email address on click.appcast.io. #J-18808-Ljbffr Plaid