Customer Service Representative
Consolidated Credit
Customer Service Representative
This is an in-office position. Some remote opportunities are available after 6 months of employment. Hours are 9am to 5:30pm Mon-Thurs and 8:30am to 5pm on Friday. Bilingual a Plus ++ (English / French) Customer Service Primary Responsibilities: The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients. Customer Service General Description:
- Researching of caller transactions.
- Processing caller requests.
- Helping callers understand account information.
- Providing issue resolution.
- Responding to inbound caller inquiries,
- Send educational material that are responsive to our callers' needs,
- Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,
- Resolve creditor & or caller inquiries by making outbound calls.
- Any other tasks as assigned by the Supervisor
- Handle Customer Service issues for clients
Customer Service - Minimum Requirements:
- High School diploma
- Strong people skills and be able to communicate effectively both orally and in written form
- Knowledge and use of PC Systems and MS Office applications is a must
- Competency in a service organization environment
- Ability to work independently
- Self-motivated, willingness to constantly improve
- Attention to detail and be able to multi-task and prioritize work on a daily basis
- Be able to work Monday - Thursday 10 am to 6:30pm pm and Friday 8:30 am to 5:00 pm
- Bilingual (English / French)
This position is full-time and operates in a state-of-the-art call center. Benefits Include:
- Guaranteed Weekends Off
- Medical/Dental/Vision
- Paid Time Off
- 401k - with 50% match
- Life & Disability
- Paid Holidays
- Paid Training
Vacancy posted 5 days ago
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