Patient Access Representative

Overview

Embark on a rewarding career with John F. Kennedy Memorial Hospital hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At John F. Kennedy Memorial Hospital, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note : Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Job Shift: Nights

Job Type: Full Time

Hours : 7p-7a Thurs, Fri and Sat

The Admitting Representative greets patients and visitors in person or on the telephone; obtains demographic, financial and medical information for registration and identification, coordinates and assists in the completion of all activities relating to patients finances, facilitates the collection and distribution of information and expedites a smooth and timely billing and collection process while adhering to department policies and procedures.

Requests and collects any patient liabilities due such as, co-payment, deductibles, co-insurance and compact rates and follows the department scripting for assigned area.

Monitors and expedites the necessary authorizations and approvals for hospital emergency room, outpatient service or elective surgeries per the designated insurance carriers.

Acts as a resource and liaison for employees within the department, as well as other inter-related hospital staff and all 'guests' that need assistance or information.

Qualifications

1. High School diploma or equivalent
2. 3 - 5 years recent experience in acute care hospital registration or business office environment
3. Knowledge of Medicare, Medi-Cal and third party billing and collection procedures
4. Experience or knowledge in admissions, registrations and insurance verification's is essential

Basic computer skills
1. Ability to speak Spanish / Bi-lingual - preferred
2. Medical Terminology - preferred

Special conditions of employment: 
1. Ability to work off shifts, weekends and holidays.
2. Must be available for call back.
3. Must be able to respond to emergency situations.
4. Handles confidential personal, medical and financial information.

#LI-TM2

Organization Description

Desert Care Network serves the healthcare needs of the Coachella Valley and Morongo Basin regions in Southern California with three hospitals Desert Regional Medical Center in Palm Springs, JFK Memorial Hospital in Indio and Hi-Desert Medical Center in Joshua Tree. The hospital network provides advanced care with services such as comprehensive stroke care, a cancer center, a Level 1 Trauma Center and the only Level 3 Neonatal Intensive Care Unit (NICU) in the Coachella Valley. Desert Care Network is committed to healthcare equality. Join our team!

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