Ticket Runner

Job Description

Job Description

Description:

Indus Management Group is a property management company in Houston specializing in renovating and restoring distressed multifamily properties. With our first acquisition in 2002, Indus Management Group currently manages 38 apartment complexes in the Houston area. We specialize in the Class B & C property space, with approximately 11,000 units under management. Our goal has always been and continues to be to convert distressed properties into uplifted communities.

We’re hiring a Ticket Runner who is customer-focused and operationally driven, with a strong sense of urgency and attention to detail. This role is ideal for someone who enjoys coordinating maintenance requests, communicating with residents, and helping maintain a safe, well-functioning community.

We offer:

1. Real career growth Supportive,
2. Team-driven culture
3. Work that truly matters
4. Competitive pay & benefits:

• KPI bonus potential, $19-$24 hourly, based on experience, and community size & complexity
• Medical: $0 Deductible, $0 Copay, $0 Coinsurance (with baseline visit)
• Dental & Vision
• Employer-Paid Life Insurance
• Up to 160 hours of Paid Time Off (PTO)/Birthday PTO
• 25% Rent Discount - after 30 days of employment
• Bonus & Referral Program
• Up to $1,000 Employee Referral Bonus
• Education Scholarships for Employees & Families
• Emergency Relief Loans up to $2,500 (Interest-Free)

Job Summary:

The Ticket Runner ensures overall maintenance of the property by troubleshooting and repairing all aspects of the apartments, leasing office, and property areas. This includes, but is not limited to plumbing, electrical, heating/cooling, carpentry, appliances, painting, and drywall.

Education: None

Experience: Minimum one (1) year of maintenance experience in the multifamily property management industry

License/Certification(s): Valid state driver’s license and current automobile insurance

Knowledge/Skills/Abilities:

• English/Spanish fluency
• Basic computer and smartphone skills
• Effective verbal communication and customer service skills
• Demonstrates professional and respectful behavior
• Ability to perform physical labor and to lift heavy objects
• Ability to understand and execute basic instructions
• Ability to multi-task, use good judgment, and contribute to a team approach to work
• Must be able to lift, pull, push, and carry at least 50 pounds
• Ability to travel locally to onsite communities, the corporate office, affiliated organizations, and local municipalities

Principal Responsibilities:

• Must be willing to work on call as needed
• Must have a professional, neat, and clean appearance daily
• Schedules and completes preventative maintenance of units
• Works within the safety guidelines outlined by the Maintenance Manager and/or the Company
• With own maintenance tools, repairs structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors
• May maintain and assist in the repair of HVAC systems as required
• Maintains property by reporting issues and assisting with cleanup, landscaping, etc.
• Executes electrical, plumbing, carpentry, masonry, and painting tasks as required
• Provides excellent customer service to residents and internal stakeholders
• Prioritizes resident service requests/work orders and ensures they are completed in a timely fashion
• Performs exterior building light checks and assists with repairs and replacement as required
• Must be proficient in the use of general maintenance equipment, including, but not limited to, hand tools, paint equipment, electrical saws, ladders, and associated required safety equipment

Principal Responsibilities continued:

• Reviews closed tickets daily and seeks resident feedback
• Other duties as assigned

What Makes You Successful

You are adaptable, dependable, and committed to providing excellent service in a fast-paced, high-volume environment. You understand the importance of responsiveness and consistency in Class B/C communities and bring:

• Strong attention to detail and accuracy when tracking service requests, work orders, and follow-ups
• A friendly, respectful, and service-oriented approach when assisting residents and interacting on the property
• Motivation driven by completing tasks efficiently, resolving issues quickly, and supporting resident satisfaction
• Solid organizational skills with the ability to prioritize daily assignments and meet deadlines
• The ability to multitask and remain flexible in an active, hands-on property environment
• Comfort communicating clearly and professionally with residents from diverse backgrounds
• A team-focused mindset with a willingness to support onsite staff and help maintain a safe, welcoming, and well-run community

Why Join Indus Communities?

At Indus Communities, you'll have the opportunity to make a meaningful impact on residents' lives while growing your career with a company that values:

• Passion
• Respect
• Integrity
• Collaboration
• Excellence

We invest in our people, celebrate successes, and provide opportunities for professional growth and advancement.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.