Medical Office Manager - Bilingual/ Senior Front Desk Manager

Job Description

Job Description

Bilingual Medical Office Manager / Senior Front Desk Manager

Locations: Hempstead and Lindenhurst, New York
Employment Type: Full-Time
Pay: $32.00–$36.00 per hour, based on directly related experience

Our office is seeking a highly experienced, hands-on Bilingual Medical Office Manager / Senior Front Desk Manager to help oversee and support our medical offices in Hempstead and Lindenhurst.

This is not a desk-only management position. The successful candidate must be fully trained in medical front-desk operations and willing to assist the front-desk staff and medical assistants whenever needed. The manager will help keep both offices organized, properly staffed and operating efficiently.

Primary Responsibilities:

• Supervise, train and support front-desk employees and medical assistants.
• Step in at the front desk when needed, including answering phones, scheduling appointments, checking patients in and out, collecting payments and assisting patients.
• Help prepare employee schedules and arrange coverage for absences, vacations and busy office periods.
• Travel between our Hempstead and Lindenhurst offices when operational coverage is needed.
• Verify insurance eligibility, benefits, referrals and authorization requirements.
• Obtain and track authorizations for medical examinations, treatments, physical therapy, diagnostic testing and other services.
• Work with No-Fault, Workers’ Compensation, Medicare and major commercial medical insurance plans.
• Understand the administrative requirements associated with automobile accident and work-related injury cases.
• Process medication refill requests, prior-authorization requests and pharmacy communications, and route all clinical decisions to the appropriate licensed provider.
• Request, organize, release and maintain medical records in accordance with HIPAA and office procedures.
• Review patient charts to help ensure that required documents, prescriptions, referrals, authorizations and follow-up appointments are completed.
• Communicate with physicians, nurse practitioners, physical therapists, chiropractors, billing personnel, attorneys, insurance carriers and patients.
• Assist with patient complaints and difficult situations in a calm and professional manner.
• Monitor front-desk productivity, telephone performance, appointment confirmations, patient follow-up and missed appointments.
• Help maintain accurate payment logs, daily reports and office records.
• Assist management with office policies, employee training, compliance preparation and workflow improvements.
• Perform other administrative and operational duties as needed.

Required Qualifications:

• Fluent in both English and Spanish.
• At least five years of recent medical-office or medical front-desk experience.
• Previous supervisory, lead front-desk or medical-office-management experience.
• Strong knowledge of medical insurance verification, authorizations, referrals and medical records.
• Direct experience with No-Fault, Workers’ Compensation and major medical insurance plans.
• Experience working with medical doctors and handling prescription or medication-related administrative requests.
• Ability to train employees and hold staff accountable while maintaining a respectful work environment.
• Strong telephone, customer-service, organizational and problem-solving skills.
• Comfortable working in a busy, multi-provider medical office.
• Reliable transportation and willingness to work at either the Hempstead or Lindenhurst location as needed.
• Working knowledge of HIPAA and patient-confidentiality requirements.
• Proficiency with electronic medical records, email, scanning, document management and general office software.

Preferred Qualifications:

• Experience working in a multi-specialty medical practice.
• Knowledge of physical therapy, chiropractic, primary care, orthopedics or pain-management office procedures.
• Experience with Practice Fusion, ChiroTouch, TriZetto or similar medical-office systems.
• Experience coordinating with medical billing and collections departments.

Ideal Candidate

The ideal candidate is dependable, organized and confident. This person should be able to manage employees, solve daily office problems and personally assist with front-desk or medical-assistant responsibilities when the office is short-staffed or busy.

We are looking for someone who already understands medical-office operations and can contribute immediately with limited basic training.

Please submit your résumé along with a brief description of your experience with No-Fault, Workers’ Compensation, insurance authorizations, medical records and employee supervision.

Our office is an equal-opportunity employer.