Salesforce Solution Architect, Data & AI

Role Description

As a Solution Architect, Data & AI, you will be responsible for driving the solution for and shaping Data 360 and AI-powered experiences that deliver impactful business value to our clients. You'll work with our talented AI and Data team to make significant contributions to our success and delight customers.

This position blends discovery, solution design, and architecture with a strong consultative, customer-facing focus—translating business requirements into well-architected Data 360 and Agentforce solutions and tying outcomes to measurable business value.

You'll have the opportunity to:

• Provide industry best practices and serve as a trusted client advisor on customer data strategy and AI.
• Drive requirement gathering and serve as the Salesforce Data 360 platform expert.
• Lead discovery and architecture of customer data strategies, ensuring alignment between business goals, data models, and AI-driven use cases.
• Assess existing data ecosystems—legacy data warehouses, cloud platforms, and integrations—to define the optimal Data 360 architecture and migration strategy.
• Design scalable, secure data architectures—defining DLOs, DMOs, identity resolution strategies, and real-time data activation patterns.
• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals.
• Demonstrate how Data 360 unlocks value across NeuraFlash's Solution Groups including Revenue, Service, Field Service, Digital Experiences, Marketing, and Agentforce use cases.
• Translate business requirements into well-architected solutions and provide input on detailed design specifications and project plans.
• Tie outcomes to business value (return on investment) through storytelling.
• Coach and mentor junior technical and functional team members, and follow new Salesforce product and technical capabilities.

Qualifications

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role.
• 5+ years of CRM or data platform industry experience.
• Ability to drive requirement gathering and lead discovery workshops.
• Ability to understand & recommend optimal architectural patterns to optimize consumption with Data 360 & Agentforce.
• Hands-on experience architecting and implementing Salesforce Data 360 as a CDP, Predictive & Generative Capabilities eg. RAG, Search Index Configuration, Data Ingestion.
• Understanding of data modeling, identity resolution, segmentation, and activation concepts.
• Proven ability to design and optimize business processes and data flows across disparate systems.
• Ability to tie outcomes to business value (return on investment) through storytelling.
• Comfortable using flow charting and data-modeling tools (e.g., Lucidchart).
• Willing and able learner of new technologies.

Preferred Skills

• Hands-on experience with Agentforce or other Generative AI driven platforms.
• Experience with GenAI prompt writing and RAG concepts.
• Salesforce certifications, preferably Data Cloud Consultant and an Application/Solution Architect credential.
• Experience defining robust testing approaches for data and GenAI solutions.

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility: We build a culture of trust and understanding, valuing good work over the hours in which you get it done.
• Collaboration: You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions asked.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Our teams love to have fun and celebrate both big and small achievements together.