Rootstock - Restaurant Manager

Job Description

Job Description

Join our family and enjoy working for an exceptional, locally owned company. Rootstock Hospitality Group offers excellent pay and benefits in a professional atmosphere with many opportunities for advancement.

Overview: The Restaurant Manager is responsible for contributing to the profitable operation and management for their respective Rootstock Hospitality Group (RHG)restaurant. RHG restaurants include the following locations: Aberdeen Social House, Capri Ristorante, Another Broken Egg Cafe, The Harrison Restaurant and Event Center, and Rootstock Catering.

The Restaurant Manager helps to create a dining and workplace ambiance that is compelling and consistent with the overall RHG brand image. The Restaurant Manager reports directly to the General Manager and has supervisory responsibility for all RHG hourly employees of their respective location. The Restaurant Manager follows direction from General Manager to lead and motivate their staff utilizing the RHG standards and vision as a roadmap. Additionally, the Restaurant Manager uses coaching and training as key tools for achieving operational excellence. The Restaurant Manager works to continuously elevate the market perception of RHG as the breakaway restaurant leader within the “greater RHG market,” including our customers, vendors, employees and competitors, as directed by their General Manager.

Skills and Characteristics:

Assistant Manager must be:

• Organized, efficient and smart
• Honest, factual, credible, hard working and pragmatic
• An excellent communicator with strong interpersonal skills
• Respectful, polite and direct without being harsh
• Professional with staff and customers
• Adaptable and able to change
• Committed to RHG standards and professionalism
• Able to lead by example, teaching RHG principles, standards, and company policies and procedures
• Able to prioritize
• Able to take direction from General Manager and Executive Team
• Able to motivate and encourage growth in staff
• Able to maintain and transmit calm in a fast-paced restaurant environment
• Able to provide resources so that staff can work effectively and professionally
• Able to inspire teamwork and generate energy and enthusiasm during all business cycles
• Self-directed and able to work independently and as a team leader
• Able to delegate appropriate tasks to Staff in helping to develop their skills and service standards
• Skilled in teaching, training and developing staff
• Committed to RHG’s customer service priority (10 out of 10)
• Aware that the Assistant Manager is a representative of the company and possesses the necessary positive, enthusiastic energy­ for handling difficult customer and employee situations (Consults with GM when necessary for clear direction and support of action)

Primary Responsibilities:

Restaurant Manager is responsible for:

• Protecting company assets and property
• Supporting the General Manager in upholding RHG standards and their efforts to be a distinctively better restaurant
• Communicating all issues to General Manager in a timely and honest manner assuring that restaurant business meets legal and procedural requirements at all times
• Maintaining high standards of quality control, hygiene, health and safety
• Follow direction from General Manager in tasks designated to assist the Manager in developing, tracking and exceeding sales goals established by the management team. Responsible for working with the General Manager in building a high quality team of employees
• Active involvement with hiring, training, and performing reviews for all hourly staff (including hostess, busser, server) and following all established procedures related to these processes
• Participating in regular staff meetings to consistently communicate with all staff
• Acting as “hands on help” as needed
• Resolving any customer complaints and communicating issues to General Manager
• Communicating and developing action plan with General Manager approval to resolve staff issues quickly and diplomatically.
• Leading FOH in knowledge of procedures as well as knowledge of menu, food ingredients, and perpetration
• Actively involved in maintaining inventories
• Solid understanding of POS and ability to make necessary adjustments and maintain pertinent operations.
• Establishing and maintaining good working relationships with team members in both FOH and BOH, as well as in other RHG restaurants/cafes
• Follow directive in ensuring all employees are adhering to cleaning, organizing, and maintaining all FOH and BOH areas including equipment, furniture, fixtures and other restaurant content
• Follow necessary changes in policies along with direct supervisor input, and implement changes without resistance

Operations

Assistant Manager is responsible for:

• Overseeing most daily operations of breakfast, lunch and dinner, when applicable, for respective RHG restaurant
• Support General Manager in more efficient spending and operations
• Ensure ongoing restaurant maintenance and repairs are addressed in a timely manner. Communicate and document(confirm) established preventative maintenance schedule (ie hood cleaning, HVAC filter changes, etc)
• Communicate and document all FOH operations and procedures which are essential to the smooth and consistent operation of the restaurant

Employee Training, Development and HR Responsibilities

Assistant Manager is responsible for:

• Training of all hourly employees in conjunction with General Manager
• Working with designated trainer and staff in training FOH new hires
• Ensure training process, schedules and expectations are thoroughly enforced.
• Assist in educational development of servers regarding beverage and menu content service
• Following and implementing all employee training manuals and beverage manuals
• Mediating relationships, along with General Manager and fellow Assistant Managers with personnel
• Addressing all employee concerns utilizing established systems for reporting and follow-up
• Maintaining work environment that adheres to all company policies and laws

Benefits:

• 401k
• Health
• Dental
• Vision
• Paid time off
• Meal discounts at all Rootstock restaurants
• Local, experienced support staff
• Referral Program

License/Certifications:

• State of Indiana Liquor License (or the ability to get one)
• Serve Safe (or the ability to get one)