Help Desk Support Technician

SanTrac Technologies is a highly innovative Information Technology, VOIP Telephone and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill our Help Desk Support Technician position. SanTrac Technologies is seeking a qualified applicant to fill the position of Help Desk Support Technician. The successful applicant will play a major role in helping the company provide customers with excellent technical support and complete assigned projects. Skills: Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success. Exceptional written and non-verbal communication skills Professional dress and appearance Ability to work independently and initiate action Excellent technical knowledge The capacity to work well on your own or in a team Reliable and self-motivated individual Coachable and willing to learn SanTrac Technologies procedures Desired Technical Skills: Top 3 Skills Needed For The Job Experience and knowledge of Microsoft Desktop Operating systems (Windows 10, 11) Active Directory (Account Creation, Termination, password resets) Office 365 (Word, Excel, PowerPoint, Outlook) Creating email account for O365 and Exchange online environment Configure VPN client software for remote users Supporting hosted VOIP systems by making changes per customer request Provide remote and onsite support to our clients using industry standard remote connections, internal ticketing system, monitoring consoles and more Perform preventative maintenance on a set schedule Troubleshooting and hardware repair of client’s desktop computers Assist on network upgrade projects Excellent self-motivational, organizational and time management skills Excellent written and verbal communication skills, including the ability to effectively communicate to both business and technical individuals Requirements: (CompTIA) A+ certification Readiness to travel locally/Ability to travel to customer location Pass a Drug & Background Check Valid Driver’s License Knowledge of PC/laptop repair, printer repair and local area networks Ability to lift or move various computer equipment Able to work mornings, evenings and weekends #J-18808-Ljbffr Santrac Technologies Inc.