Desktop Administrator

Job Description Strong analytical skills and problem-solving ability to troubleshoot various issues on Laptop/Desktop/Mobile Devices Printer and Network Troubleshooting Experience supporting Win 7, Win 10 and Office 365 applications Knowledge of imaging PCs using SCCM environment Multi-tasking capabilities Driving PC LCM project end to end by coordinating with site contacts. Performing apps installation and data migration Coordinate with asset team to ensure asset updates are done as soon as new assets received or shipped to lessor Packing/Unpacking of PC’s received from vendor or from different site Returning end of lease PC’s back to the lessor Creating/updating knowledge base articles for any new issues Assisting users on various PC related issues via Phone/Email or chat over remote session or by visiting user desk Supporting new user onboarding by deploying new PC and then collecting old PC’s during offboarding Escalate incidents with accurate documentation to suitable technician, when required. Coordinating with vendor for any hardware/software issues Must Have Technical/Functional Skills Strong analytical skills and problem-solving ability to troubleshoot various issues on Laptop/Desktop/Mobile Devices Printer and Network Troubleshooting Experience supporting Win 7, Win 10 and Office 365 applications Knowledge of imaging PCs using SCCM environment Good Communication skills Multi-tasking capabilities Roles & Responsibilities Driving PC LCM project end to end by coordinating with site contacts. Performing apps installation and data migration Coordinate with asset team to ensure asset updates are done as soon as new assets received or shipped to lessor Packing/Unpacking of PC’s received from vendor or from different site Returning end of lease PC’s back to the lessor Creating/updating knowledge base articles for any new issues Assisting users on various PC related issues via Phone/Email or chat over remote session or by visiting user desk Supporting new user onboarding by deploying new PC and then collecting old PC’s during offboarding Escalate incidents with accurate documentation to suitable technician, when required. Coordinating with vendor for any hardware/software issues Salary Range: $50,000 - $70,000 per year TCS Employee Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Qualifications BACHELOR OF COMPUTER SCIENCE #J-18808-Ljbffr