Escrow Officer - Metro Title- KY

What you’ll do: You are the key to home ownership. As an escrow officer, you’re the human link between our process and people. You’re there at the beginning, reviewing contracts and following instructions. You’re there in the middle, ensuring that all the associated paperwork is completed efficiently and accurately. You’re working with agents and their clients to keep the process moving forward, verifying that titles are clean, taxes are paid, and loans are funded. Finally, you’re there at the end, to assure that no funds or property will change hands until all terms have been carried to completion. Please note the office locations: Lexington, Crestwood, and Elizabethtown. Who you are: Trusted consultant, maintaining a positive, can-do attitude that gives agents and homebuyers alike the confidence that their transaction is in reliable, good hands and will be completed on time. Problem solver, using your industry knowledge to identify potential issues; recognizing what’s wrong, knowing how to fix it, and avoiding unnecessary delays. Constant learner, staying on top of changing rules and regulations to avoid setbacks and enable transactions to close on time. People reader, recognizing and adapting to an agent’s or homebuyer’s personality and mood to make them feel comfortable, even when delivering bad news; showing empathy to ease their frustration and give them confidence that you’re in their corner. Multi-tasker, highly organized, being able to work a large number of contracts with numerous agents, buyers, and sellers simultaneously under deadline pressure. Your responsibilities: Jack – or Jill – of all trades: Knowing the intricacies of the contract from beginning to end, ensuring that it is closed in a timely, efficient, and error‑free manner. Devoted to detail: Verifying all paperwork is complete so that escrow closes on time and correctly. Following the money: Working with lenders and underwriters to ensure that all the I’s are dotted and T’s are crossed to fund and complete transactions. Relationship building: Establishing and maintaining relationships with essential industry players – agents, attorneys, lenders, surveyors, and government agencies – that enable you to smoothly manage transactions. Business builder: Reaching out to new agents, earning their confidence and trust, and creating opportunities to market our business; retaining agents by providing them with white‑glove service. Talent builder: Training escrow assistants to open opportunities for advancement; delegating, auditing work, answering questions, and giving direction. Sealing the deal: Being present at closing and making it a positive, memorable experience for agents and buyers. Qualifications: What you must have: Experience: Two to three years of experience in escrow, real estate, mortgage, banking, insurance, legal support, or other transaction‑ or documentation‑heavy roles. Candidates with front‑ and back‑end workflow experience in any regulated or process‑driven environment are encouraged to apply. Industry awareness: Familiarity with transaction processes, compliance requirements, or closing‑related workflows — whether from title, lending, legal, or similar fields. Certification: Notary public and escrow officer licenses. Industry awareness: Technical knowledge of closing process. Computer skills: Proficiency with Microsoft Office suite. Communications skills: Strong written and verbal skills to keep agents, buyers, sellers, and all other parties up to date with the process and work with them to resolve issues. What we’d like you to have: One year of direct escrow closing experience. Experience managing high‑volume transactions, deadlines, or multi‑party coordination. A client base or professional network that may follow you to our company (not required). Background in title, mortgage processing, loan origination, real estate coordination, legal assistant work, or similar roles involving contracts and documentation. Benefits and Programs: Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D 401(k) savings plan with company match Paid Time Off to Include Holidays, Vacation Time, and Sick Time Paid Family & Paternity Leave Life Insurance Business Travel Accident Insurance All employees receive access to LinkedIn Learning Employee Referral Program Adoption Assistance Program Employee Assistance Program Health and Wellness Program and Incentives Employee Discounts Employee Resource Groups

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