PT Customer Service Representative

Job Details Job Location: L146 Westfield MA - Westfield, MA 01085 Part‑Time: Starting at $15 per hour. Hours Needed: Monday-Friday 9am-3pm Hourly increases at 6 months and after the first year, based on anniversary date. About Us At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We Are Accountable – Self-starters who pursue excellence. We Are Driven – Problem solvers who deliver results. We Are Passionate – Positive energy with a real desire to help others. We Are Ambitious – Always learning and growing toward success. Customer Service Representative Benefits Growth Opportunities over 90% of our management team started as an entry level team member! Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Shift-differential pay for select shifts PTO for all employees Employee Assistance Program Free employee Black Card Membership Customer Service Representative Responsibilities Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. Answer phones in a friendly manner using information script Greet members, sign up and tour new members, and log amenities. Respond to member questions and concerns in a timely and professional manner Process beverage or merchandise purchases through the point of sale system Promote our unique fitness instruction classes (View email address on click.appcast.io) to our active members and our new members Provide a clean, sanitized and safe club environment. Qualifications Customer service experience High school diploma/GED equivalent preferred Must be 18 years of age or older Basic computer proficiency Ability to partake in daily cleaning Physical Demands Frequent lifting, carrying, pushing, and pulling Must be able to lift up to 75 lbs. Will encounter cleaning chemicals during shift Frequent climbing, balancing, kneeling and crouching during shift Continual reaching with hands/fingers/arms during shift #J-18808-Ljbffr