Meeting Account Manager

About AbbVie AbbVie is a biopharma company dedicated to discovering and delivering innovative medicines and solutions that address today’s health challenges. The company focuses on key therapeutic areas such as immunology, oncology, neuroscience, and also offers products and services through its Allergan Aesthetics portfolio. Position Summary The Meeting Account Manager manages and supports all operational and logistical activities for meeting and event related activities. They liaise with third‑party vendors as appropriate and work closely with specified clients to follow a comprehensive meetings and events calendar that aligns with business owner strategies and objectives. The role collaborates with internal counterparts to execute successful meetings and events. Responsibilities Implement and maintain the effectiveness of the quality system for strategic meeting management operations and standards for the customer account base. Document the scope of business within the assigned unit, including structure, meeting types, attendee profiles, event calendar, objectives and funding sources. Participate with management in annual planning and budgeting, providing assistance for meeting activity budgeting. Ensure all meeting activity is captured and operated by Central Meeting Planning per divisional guidelines. Develop a rolling 12–18 month calendar of meeting activity to assist in staffing projections. Communicate the services and value proposition of Centralized Sourcing and Meeting Planning to stakeholders. Establish best practices and help stakeholders conform to AbbVie and industry guidelines. Consult with stakeholders during the initial planning phase, develop specifications, budgets, and facilitate event approvals. Coordinate with Central Sourcing, clients, Purchasing and logistics providers for venue selection, contract execution, purchase orders and operations oversight. Ensure service level agreements are met, correcting issues with suppliers when needed. Attend client and site meetings as required to support execution and share institutional knowledge. Document supplier performance, review service delivery, provide savings information and explore improvement opportunities. Schedule regular meetings: at least quarterly with key stakeholders, after large or highly visible programs, and midway through and after any series of programs. Maintain documentation of spend versus budget, savings, trends and recommendations for enhancements. Collaborate with Commercial Operations Management and preferred vendors to establish standard formats and best practices by meeting type. Work with Procurement, Operations Management and vendors to develop strategies for lowering costs and improving service. Ensure cross‑functional collaboration with departments such as Training, Compliance, Risk Management, Corporate Travel, Legal, Purchasing, Marketing and Sales Operations. Develop and implement policy with management and stakeholders, ensuring meetings comply with policy and anticipate volume fluctuations. Adjust to the external environment, staying informed on industry trends, virtual meeting technology and innovations. Provide budget accruals and current ICB grid to Finance by the published deadlines. Ensure HCP compliance with meal limits and transfer of value, and logistics compliance across all aspects of meeting planning. Generate compliance reports and manage web registration processes. Control invitation and reminder processes for attendees and manage TPV status in Lanyon. Oversee the sourcing process including RFP, SOW, negotiation, concessions, approvals and compliance. Arrange air, ground transportation and rooms, supervising TPV activities and confirming attendee arrivals. Ensure onsite compliance, complete check‑in materials, signage, F&B, production and VIP accommodations. Collect invoices, validate charges, reconcile with the Inter‑company Billing Grid (ICB) and submit to RA for processing. Coordinate close‑out activities with RA, ensuring invoices are submitted within 30 days of final meeting date. Confirm deadlines for sponsorship print items, content submissions, agendas and invites. Qualifications Basic Qualifications: Bachelor’s Degree required. Certified CMP / CTSM. 7+ years of relevant work experience. Desired Qualifications: Hospitality background. Meeting Management experience. Knowledge of attendee management. Management of supplier relationships. Ability to manage multiple project deadlines. Cross‑functional collaboration skills. Excellent IT skills related to project management. Strong communication and presentation skills, written and verbal. High level of initiative and ability to work independently. Ability to deliver results in a fast‑paced environment. Strong skills in Visio and Excel. Compensation and Benefits The compensation range described below reflects the base pay compensation the company believes in good faith it will pay for this role at the time of posting. Actual compensation may vary by geographic location. Comprehensive benefits package including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) for eligible employees. Eligibility to participate in short‑term incentive programs. Equal Opportunity Employment AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Applicants are encouraged to apply if they meet the qualifications. Special accommodations are available for qualified applicants with disabilities. For more information, visit AbbVie's equal‑employment‑opportunity page. #J-18808-Ljbffr