Temporary Member Services Representative

Self-Help, founded in 1980, is committed to economic justice by providing community financial services such as fair loans, financial education, and policy advocacy. We are seeking a Temporary Member Service Representative for our Los Angeles - Crenshaw, CA team. Position Summary The Member Service Representative (MSR)/Teller reports to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. The MSR/Teller works with members to meet financial service needs through processing transactions and suggesting new products or services. The role focuses on high-level customer service, accurate and efficient processing of member transactions, product promotion, resolving account issues, making account modifications, adding services, opening new accounts, and performing related duties in accordance with credit union policies. What You'll Do Initiate and lead conversations to identify and assess member needs. Maintain and enhance member account relationships by providing excellent member service. Process share deposit payments, loan payments, manual payrolls, and account transfers. Maintain drawer cash levels within prescribed amounts. Post and log night, ATM, and mail deposits (part of dual‑control team). Perform other duties and projects as assigned. What You'll Need High school graduate or equivalent. Bilingual in English/Spanish highly preferred. Minimum one year of experience in a financial institution or customer‑service industry preferred. Prior cash handling and customer service responsibilities preferred. Preference for working in an organization that emphasizes teamwork and collaboration. May be required to travel to cover other branches. Hourly Range $24.00 – $24.86 – $29.81/hr. Equal Employment Opportunity Self-Help is a family of mission‑driven non‑profit financial organizations committed to providing equal employment opportunities to all persons, regardless of race, religion, color, national origin, ancestry, physical and mental disability, medical condition, genetic information, marital status, sex, gender identity, gender expression, age, sexual orientation, military and veteran status, class or family status. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr