IT Support Specialist

IT Support SpecialistAs we continue to build our team in support of our vision to be the world's best and most trusted mobility company, Enterprise Fleet Management, an affiliate of Enterprise Mobility is excited to announce the opening of an IT Support Specialist.The Information Technology (IT) department of Enterprise Fleet Management (EFM) builds and implements powerful solutions that help to drive and support the operations of our business spread across the US and Canada. Here, you will be part of a team that creates and delivers leading-edge technologies and expansive systems that impact every aspect of our growing businesses. We provide the resources to enable and develop our innovative I.T. professionals in a variety of career paths.Being a member of EFM IT offers all the advantages of a smaller shop including the opportunity to shape a more progressive architecture. Professionals who effectively navigate change and readily wear many hats will find this an opportunity to maximize skill diversity and build broad IT experience.This position is eligible for a hybrid work schedule, which includes the ability to work from home, while also requiring to be in person as needed at our Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri.Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential.Company OverviewEnterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 730,000 vehicles and growing at over 7 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it's also great for employees.We are committed to a fair and transparent hiring process. Candidates should expect identity verification, video interviews, technical validation of skills, and verification of employment, education, and work authorization. Falsification of information, proxy interviewing, or misrepresentation of experience or location will result in disqualification.ResponsibilitiesThe EFM IT team is looking for an enthusiastic IT Support Specialist to join our growing organization! As part of our team, you'll help build and support innovative, enterprise-wide technologies that power every area of our business. With a team of more than 140 talented IT professionals, we offer robust resources, development opportunities, and a variety of career paths to help you grow.Our IT organization supports a broad range of internally developed and third-party applications, as well as a variety of employee technology needs. Key systems include PeopleSoft Financials and several proprietary applications. Our technology stack spans multiple platforms, including Java/Oracle, Microsoft SQL Server/.NET, AWS, Oracle BI, and Salesforce.As an IT Support Specialist, you will investigate, troubleshoot, and resolve hardware, software, and communication issues across the organization. You will create and maintain detailed knowledge-base documentation to support the entire IT Support function. Knowledge sharing is a core part of this position—you will develop and deliver training to your team as well as first-level support groups to strengthen our overall support capabilities. You will also handle hardware installations and retrievals as part of your responsibilities.Provide in-person and remote technical support, ensuring the highest-level of customer service by following professional manor and operating in a helpful and timely mannerTroubleshoot technology-related problems quickly to determine the appropriate resolution pathDocument incidents within the IT service management system with clear, concise, and accurate information; document troubleshooting process and procedure for each issueMaintain proper tracking of incident resolution for reference and management reportingAssist with trend and root cause analysis; identify and communicate problem trends; identify and communicate gaps in department knowledge required to resolve specific problemsMonitor and modify the progress of the service request process to provide an easy path for business partners to report issues or to request assistanceMaintain established service level agreements to meet customer expectations and quality standardsEscalate issues to next appropriate level of support; provide concise documentation to increase efficiency of next level of support in understanding and prioritizing requests furtherEducate customers on appropriate problem resolutions to minimize repeat requests; provide timely follow-upInstall desktop hardware including peripherals; also install and configure desktop and network printers/all-in-ones devicesParticipate in an on-call rotationEqual Opportunity Employer/Disability/VeteransQualificationsRequired:Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the futureMust reside in St. Louis, Missouri, or immediate surrounding areaAbility to lift 50 pounds multiple times throughout the dayAbility to participate in an on-call rotation2+ years of related IT experienceMust have a general understanding of networking fundamentals and client/server computingMust have a technical proficiency in the following areas:Windows 11LAN architectures and transport protocols (such as TCP/IP)Active DirectoryInternet Explorer/Chrome/EdgeMS Office productsSmartphone technology (including Active Sync, InTune, Outlook)Remote connectivity (such as DirectAccess or Windows 365 Cloud PC)Standard computer hardware and peripheralsNetwork printingDNSDHCPMust be committed to incorporating security into all decisions and daily job responsibilitiesPreferred:Bachelor's degree highly preferred or equivalent combination of education and experience