Regional Workplace Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Regional Workplace (Facilities) Manager (M1)Transform at JLL in our work dynamics division as a Facilities Management professional on a client account in our Technology Vertical! Our client is a global software company that builds enterprise collaboration, issue-tracking, and productivity tools for software, IT, and business teams. Location: San Francisco, CA 94104 (Financial District / Downtown)Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM Travel Requirements: occasional travel to other client sites in CA, WA, UT, NYReporting to: Global Performance and Operations LeadEstimated base salary range: $110,000 - $130,000What this job involves:The Regional Workplace Manager will work closely with the JLL Account Lead & the Workplace Experience Team for the client account to create and deliver the best workplace & exceptional experiences for their US based sites. In this role, you will be accountable for anticipating client needs and delivering to outperform on the key performance indicators within the contract and build financial plans while striving to exceed revenue and profitability. The Regional Manager creates and manages high performing Facilities/Soft Services teams which not only deliver operational excellence but keep team members engaged and thriving.This individual understands the firm’s strategy and goals, can translate those into the business opportunities, and ensures all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations.What your day-to-day will look like:Provides strategic Client Relationship Management by partnering with the JLL Global Director and the JLL Leadership team to develop the account’s IFM strategic operating plan as aligned with the Client’s real estate and business objectives. Builds and manages high performing teams by leading by example in fostering a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices including new tools, process management and other ideas that provide service delivery efficiencies.Drives Operations & Compliance Performance by managing all Client regional workplace experiences and facilities services activities for all JLL-managed properties, ensuring total contract compliance with all criteria and reaching all performance specifications.Oversee regional continuous improvement initiatives as assigned and support account and departmental strategic planning.Effectively manage communications across regions/geographies between team and Client contacts, particularly in instances of service outages, facilities SOW gaps, including managing root cause analysis to avoid repeat failures or lapses in service delivery.Delivers financial performance results by providing input and manages annual operations financial plans and manages expense/capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures.Delivery of Client SatisfactionProactively develop and manage the relationship with the client and specifically the clients Workplace Experience team to ensure service delivery expectations are exceeded. Drive the annual plan to deliver high quality results which exceed the client’s expectations Become a reference for best in class service delivery that can be leveraged to expand JLL’s business.Recognizes opportunities for account growth, then articulates the value proposition and ensures its implementation across the platform.Lead Facilities Teams in delivering and ensuring measures for the designated building / sites to ensure compliance with agreed standards.Work with Concierge and Events teams to ensure consistent delivery across all JLL services.Undertake regular workplace inspections in line with the agreed program, ensuring the work items are appropriately instructed through JIRA service desk.Recommend the implementation of workplace asset replacement / refurbishment works in line with the agreed lifecycle / workplace conditions and in conjunction with the client Workplace Experience Projects Lead.Regular interaction with Workplace Experience team and key clients in conjunction with Workplace Experience team.Complaints management in relation to service provider managed functions (e.g cleaning, F&B, waste management, FOH).Ensure compliance with all OH&S, environment and risk management policies and procedures that relate to the assigned properties.Achieve Financial ResultsContributes to managing the portfolio financials to ensure plan is met or exceeded in both growth and profitability.Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography.Mitigates risk for the organization by ensuring A/R is maintained below 60 days payableCompiles appropriate financial commitment data to support the annual property budget process as requested by client.Regularly reviews the level of operating expenses and implements any cost savings that may be achieved consistent with the overall asset management objectives ensuring support of initiatives from client Workplace Experience.Prepare recommendation papers and seek client property cost approvals for all expenses within designated areas of responsibility in line with limits of delegation to be agreed.Support the broader knowledge share with client for additional JLL service lines to support client delivery and initiatives.Contributes to the Growth of the CompanyClosely manages strong relationships with key stakeholders in Workplace Experience and Facilities ManagementBrings to the organization any applicable leading practices and/or innovations developed in the firm.Identifies opportunities to generate additional revenue – engaging the right cross-functional resources to win.Become internal reference for best in class service delivery that can be leveraged to expand JLL’s business.Recognizes opportunities for growth, then articulates the value proposition and ensures its implementation across the portfolio.People ManagementManagement of direct reports to maintain motivation, engagement & personal developmentLead & manage the delivery of service applicable to your direct team.Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.Involved in compensation planning processFor every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress Required Qualifications:Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or related field; equivalent professional experience with advanced knowledge of Workplace Experience and Facilities Management industry best practices will also be considered10+ years of progressive experience in facility and operations leadership, with demonstrated responsibility for leading high-performing teams within a service-oriented environmentPrior Experience operating with a proactive, transparent "no surprises" communication approach that keeps stakeholders informed and engagedWorking knowledge of commercial real estate fundamentals, project management methodologies, and real estate finance principlesProven track record of developing and executing strategic operating plans, establishing rigorous performance standards, and driving measurable business outcomesDemonstrated client relationship management skills, with the ability to effectively manage relationships both upward and downward within complex organizational structuresStrong analytical, problem-solving, and crisis management capabilities, including the ability to assess situations quickly, gather relevant data, and develop effective solutions under pressureTechnical proficiency in standard computer applications and G-Suite toolsPreferred Qualifications:Recognized as a thought leader within the facilities management or workplace experience industry, with a history of influencing best practicesExceptional team-building skills, with a demonstrated ability to motivate, develop, and challenge team members to reach their full potentialAdvanced time management and delegation skills, with experience successfully managing multiple competing priorities in fast-paced, matrixed environmentsPolished, credible communication skills, including experience preparing concise, high-impact updates for senior executive audiencesExcellent interpersonal skills with a proven ability to build trusted relationships across diverse stakeholder groupsPlease submit your application with an updated resume, location, and contact information.If you're a current JLL employee, please apply using the Internal Career Site.#FMjobsThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Expected compensation for this position:110,000.00 – 130,000.00 USD per yearFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –San Francisco, CAJob Tags:If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. 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If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: San Francisco, CAType: Full time