Office Administrator
Blackbird Recruiting
Office Administrator
Brooklyn
60k-65k
Brooklyn Brokerage helps New Yorkers protect what they love with straightforward, personalized insurance. In a tight-knit team of fewer than ten, the Office Administrator keeps operations running so producers can deliver same-day quotes and real relationships instead of chasing paperwork.
Performance Objectives
- Process incoming quote requests and client documents within two hours so 95% of quotes leave the office the same day.
- Maintain digital and physical files at 100% accuracy and audit-ready status for every policy and claim.
- Own calendars, vendor invoices, and office supplies so producers gain 15+ extra client-facing hours each week.
- Answer phones and greet visitors with the same personal touch we promise clients, converting 80% of inbound inquiries into scheduled appointments.
- Track licenses, E&O certificates, and compliance deadlines with zero lapses.
- Prepare weekly production reports that let the team see pipeline health in under five minutes.
Environment & Resources
You report directly to the founding principal in our Brooklyn office. You'll work with standard brokerage software, Google Workspace, and a modest office budget you help manage. The team is small, fast, and all-hands; you'll sit steps from the people who close the business.
Essential Qualifications
- Two-plus years running an office or supporting a sales/service team in insurance, finance, or professional services.
- Proven ability to keep files, calendars, and compliance items current without reminders.
- Comfortable handling confidential client data and speaking with customers on the phone.
- Strong written and verbal communication that matches our straightforward, no-jargon style.
- Self-starter who thrives in a 110 person shop where every task visibly moves the business.
Role Selling Points
- Direct impact: your systems decide how fast we quote and how well we serve Brooklyn families and businesses.
- Visibility: sit next to the decision-makers and help shape how a growing brokerage operates.
- Stability plus variety: insurance never stops, yet no two days look the same in a boutique shop.
- Local roots: work in Brooklyn for a company built around neighborhood relationships, not call-center scripts.
If you want to be the person who makes a small, high-trust brokerage run like a well-oiled machine, apply today. Tell us in a few sentences how you've kept an office humming and why Brooklyn Brokerage feels like the right next chapter.
Blackbird RecruitingVacancy posted 2 days ago
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