Director of CMDB & Service Architecture

Job Description:POSITION SUMMARYThe Director of Configuration Management Database (CMDB) & Service Architecture is responsible for establishing and governing the enterprise CMDB and service architecture framework to ensure accurate, dependency-aware visibility across all technology systems and business services. This role provides executive ownership of service mapping, configuration governance, and operational data integrity to enable informed incident response, disaster recovery, change management, and risk decisions. The Director ensures that system relationships, ownership, and lifecycle data are reliable, automated, and aligned with enterprise resilience and security objectives.RESPONSIBILITIESCMDB Strategy & GovernanceDefine and execute the enterprise CMDB strategy and roadmap.Establish data models, service taxonomy, and configuration standards.Implement governance processes to maintain CMDB data accuracy and integrity.Drive automation and system integrations to reduce manual updates.Provide executive reporting on CMDB maturity and data quality metrics.Service Architecture & Dependency MappingOwn service mapping for critical business and technology services.Ensure visibility of upstream and downstream system dependencies.Align service architecture with disaster recovery and resilience planning.Support impact analysis for change management and incident response.Operational IntegrationIntegrate CMDB with Information Technology Service Management (ITSM), incident, change, and disaster recovery (DR) workflows.Enable dependency-aware incident routing and root cause analysis.Partner with Infrastructure and Security teams to ensure configuration alignment.Establish lifecycle governance for assets, services, and configurations.Resilience & Risk AlignmentSupport enterprise Recovery Time Objective (RTO) / Recovery Point Objective (RPO) definition through validated service relationships.Provide configuration intelligence during cyber incidents and recovery events.Ensure audit and regulatory readiness through defensible configuration documentation.MANAGEMENT RESPONSIBILITIESNo direct reports (This position will not have management responsibilities).PHYSICAL ATTRIBUTES None (Standard office environment). MINIMUM QUALIFICATIONS8+ years of progressive experience in enterprise Information Technology operations, architecture, configuration management, or infrastructure engineering within complex, multi-site, hybrid cloud environments.3+ years of leadership experience overseeing CMDB, ITSM, or service architecture functions, including ownership of roadmap, governance model, and measurable service quality outcomes across corporate, manufacturing, research & design, and cloud environments.Strong expertise in service mapping and dependency modeling, including application-to-infrastructure relationships, manufacturing system dependencies, cloud workloads, and critical business services supporting regulated operations.Experience establishing and maintaining configuration governance standards, including configuration item (CI) lifecycle management, data quality controls, ownership accountability, change integration, and audit defensibility.Proven experience integrating CMDB platforms with ITSM systems, discovery tools, cloud environments (Amazon Web Services), identity platforms, and automation workflows to provide accurate, near real-time visibility into enterprise assets and service dependencies.Ability to communicate service risk, operational resilience posture, and configuration integrity metrics clearly to executive leadership, audit stakeholders, and cross-functional governance committees.PREFERRED QUALIFICATIONSBachelors DegreeExperience operating in regulated industries such as medical device, healthcare, or life sciences, with an understanding of how CMDB and service architecture support compliance, operational continuity, and inspection readiness.Working knowledge of security and compliance frameworks including National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF), NIST 800-171, International Organization for Standardization (ISO) 27001, Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), and Food and Drug Administration (FDA) cybersecurity guidance, particularly as they relate to asset inventory, system classification, access control validation, and audit evidence.Information Technology Infrastructure Library (ITIL) v4 certification or equivalent experience implementing ITIL-aligned service management practices across incident, change, problem, and configuration management processesAs part of our long-term growth plans, TransMedics is excited to announce our plan to relocate our headquarters (HQ) to Somerville, MA by 2028. We chose this location because we believe it is a place where innovation will thrive. Our new state-of-the-art headquarters is designed to support collaboration, creativity, and discovery. We believe this will be a place where we can continue to do things few thought possible in organ transplantation to help patients. Specific timing and role impact may vary.Every Organ Wasted is a Life Not Saved.TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients’ lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes. Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health. Maximize your potential at TransMedics, Inc. TransMedics is committed to equitable and transparent compensation. The expected base salary range for this role is $182,450.00 – $227,550.00, which represents the company’s current good-faith estimate of compensation for this position. Actual salary will depend on factors such as, but not limited to, candidate experience, qualifications, skills, and the specific work location. This role may also be eligible for bonuses, equity, and a comprehensive benefits package (medical, dental, vision, retirement savings, paid time off, and wellness resources). We comply with all U.S. pay transparency laws and do not request or consider salary history.Employee Benefit:Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MADentalVision Healthcare Flexible Spending AccountDependent Care Flexible Spending AccountShort Term DisabilityLong Term Disability401K PlanPet insurance Employee Stock Purchase PlanTransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.SummaryLocation: Andover, MAType: Full time