Quality Technician

Job Title: Quality Technician II (Medical Device) Duration: 12+ Months (Possible temp to hire) Onsite Role 1st Shift (6:00AM - 2:30PM) Responsibilities: The primary purpose of the position is to ensure Cardiac Rhythm Management return product complaints are processed, reported and trended timely and accurately. The primary responsibility of this role is to investigate returned pacemakers and conduct analyses based on the reported complaint. Will collaborate with a broader group of approximately 20 individuals, including an immediate team of about 10. Maintain compliance with applicable quality requirements, including completing required training and documenting training as needed. Receive and verify returned product complaints; perform initial investigation and root-cause testing; and enter complete, accurate information into the GCMS complaint database. Ensure product traceability for all products received and analyzed. Partner with cross-functional groups (e.g., R&D and Manufacturing) to obtain information needed to complete investigations. Assist in maintaining and updating returned product test procedures. Identify opportunities and recommend improvements to complaint-handling processes and procedures. Maintain lab cleanliness and operate in compliance with corporate procedures and standards. Education/Experience: HS diploma/GED is required. 1+ year of related experience. Proficient in Microsoft Word, Excel, and Outlook Solid technical writing skills Preferred: Experience working in a regulated quality environment (e.g., complaint handling, investigations, and documentation). Experience using complaint management system (e.g. GCMS Trackwise) Understanding of basic electrical principles #J-18808-Ljbffr