RECEPTIONIST I

Receptionist I

We are Hiring!

Location: Rochester, NY

Department: Safety & Security

Employment Type: Full-Time

Schedule: Mon-Fri, 8am-5pm

Salary: $18.00-18.50/hr.

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

General Description

Under the supervision of the Office Operations Manager, Receptionist I and Receptionist II serve as part of the reception and administrative team and is responsible for providing reception services including phone calls, visitor procedures, mail operations, and other general office functions. The Receptionists will provide general reception services at an assigned location and assist with back up coverage for reception for all sites supporting and environment of trauma informed care and that reflect CCFCS values.

Essential Duties and Responsibilities

• Provides high quality reception services including handling incoming and outgoing calls, welcoming and directing visitors, facilitating mail processing and other general office coordination functions.
• Provides friendly and helpful assistance to all staff, callers, and visitors.
• Coordinate with reception team to ensure all calls are answered live, during business hours.
• Monitors after hours voice mail inbox and ensure all callers receive a response and follow-up
• Maintains a customer service mindset and triages caller and visitor needs to ensure all transfers to other staff and programs are timely and responsive.
• Demonstrates professionalism and compassion to all callers and visitors understanding the sensitive nature and crisis needs many people seeking services are facing
• Maintains a working knowledge of available resources & agencies in the community that can support a variety of client needs.
• In coordination with facilities staff, ensures safe, clean, and organized and welcoming reception area for all visitors
• In coordination with security staff, coordinates sign-in and security procedures with consideration of maintaining a trauma informed environment
• Maintains a calm, client-centered, low-stress environment utilizing de-escalation techniques as needed
• Coordinates with administrative and program leadership to ensure reception staff have updated staff and program directories
• Maintains a working knowledge of available programs and resources within CCFCS and the community that can support a variety of client needs.
• Provides relevant documentation in the event of an incident or other notable event
• Coordinates general office management duties including monitoring supplies, supply of marketing or informational material, maintenance work orders, and various coordination with other office sites
• Responsible to work with mail couriers and ensure mail handling operations are followed
• Provides additional and back-up coverage for other CCFCS offices sites as assigned
• Participates in relevant agency meetings and/or training.
• Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Supports and fosters the Agency's Mission, Vision, Values and Strategic Plan.
• Completes other responsibilities as requested.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Requirements

Education:

High School Diploma or GED required

Experience:

At least one year of experience of reception, customer service or office management role preferred.

At least three years of relevant experience required for Receptionist II position.

Experience working in multicultural environments and/or human services field is preferred.

Equivalent combination of education and experience will be considered.

Bilingual (Spanish/English) preferred for all sites.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS's corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet