Key Account Manager

Location: Remote

About the Company

Evoto AI is a leading AI-powered photo and video editing platform used by creators, studios, and professionals worldwide. Our mission is to redefine creative workflows through cutting-edge AI technology — delivering speed, quality, and intelligent automation to visual storytellers everywhere.

About the Role

We are looking for a highly motivated and relationship-driven Key Account Manager to own and grow Evoto's portfolio of high-value enterprise and strategic accounts. This is a hands-on, relationship-oriented role. You will be responsible for the full lifecycle of your accounts — from onboarding through renewal and expansion — serving as the primary point of contact and trusted advisor for the studios and organizations that depend on Evoto every day. You will work closely with Customer Success, Product, and Field Marketing to ensure your accounts don't just stay — they grow. This role carries significant ownership over some of Evoto's most important customer relationships, with real influence over how the company serves its enterprise base.

Responsibilities

• Account Management & Growth
• Own a portfolio of key accounts end-to-end, from onboarding through expansion opportunities
• Identify and execute upsell and cross-sell opportunities across Evoto's product line (Desktop, Instant, Video)
• Build and maintain account plans, tracking health, risk, and growth opportunities for each account
• Meet and exceed retention and expansion targets across your portfolio

• Relationship & Stakeholder Management
• Build deep, trusted relationships with enterprise clients at all levels, including executive stakeholders
• Serve as the primary escalation point for account issues, coordinating with CS and technical teams for fast resolution
• Present and pitch Evoto's value proposition to prospective enterprise clients and at industry events
• Represent Evoto at trade shows and industry events across photography, sports, and education verticals

• Cross-Functional Collaboration
• Act as the internal voice of the customer, surfacing feedback and market intelligence to Product, Support, and leadership
• Partner with Field Marketing on account-based campaigns and event strategy
• Maintain accurate account activity, pipeline, and reporting in CRM systems

• Market Intelligence
• Build strong knowledge of the enterprise photography, sports, and education-sector landscape
• Gather competitor intelligence and customer feedback through ongoing account interactions
• Share insights with Product and Marketing to inform roadmap and go-to-market decisions

Qualifications

• 8+ years of experience in sales, account management, or client success, with a track record of hitting targets and growing accounts
• Strong communication, negotiation, and presentation skills — comfortable in front of executives and end users alike
• A relationship-first mindset: you listen, adapt, and follow through
• Ability to manage a portfolio of accounts with competing priorities and deadlines
• Genuine curiosity about photography and/or AI technology — preference of candidates with photographic experience, or those who worked with a studio
• Experience with CRM tools such HubSpot and other enterprise tools
• Willingness to travel for client visits and industry events as needed
• Travel 50%+

Nice to Have

• Experience selling into photography, imaging, or creative-software industries
• Familiarity with enterprise or education-sector sales cycles (procurement, compliance, RFPs)

What Success Looks Like

• Account retention and renewal rate across your portfolio
• Expansion and upsell revenue generated
• Strength and depth of executive relationships within key accounts
• Customer satisfaction and account health scores
• Quality and consistency of internal reporting and cross-functional collaboration

Why Join Evoto

Evoto is redefining professional photo and video editing through AI, and our enterprise accounts are becoming some of our most important long-term partnerships. This is an opportunity to own real relationships with organizations that shape entire industries — sports photography networks, cruise lines, school portrait programs — and to help define what account management looks like at a fast-growing AI company. If you're passionate about building relationships, love photography or AI, and want real ownership over a portfolio of accounts that matter, we'd love to hear from you.

Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.