Franchise HR Operations Lead - Payroll & Training

Title: Senior Manager, HR Administration – Franchise Support Department: PATH Reports to: Sr. Director of Human Resources Location: Omaha, NE Travel Required: Occasional as to attend annual convention and seminars, less than 25% Positions Supervised: Payroll Manager, Recruiting Account Manager Compensation: $90,000 - $100,000; Exempt, based on experience Office Hours: Monday-Friday, 8am-5pm Who We Are. At Signal, we prioritize local ownership, innovative technology, and services as our strategy. We are approachable global brands. Our mission is to empower our customers, owner-operators, and employees within their communities and lives. We are your pathway to the future, empowering you to become a subject matter expert who supports all networks, customers, and franchises, driving us forward. As industry leaders, we invest in cutting-edge business technology and resources that allow you to concentrate on your career development. This is your opportunity to merge your passion for service with your ambition to grow while making a lasting investment in your future. Your Role. The Senior Manager, HR Administration – Franchise Support leads centralized HR operations for the franchise network, overseeing payroll processing, recruiting support services, and systems training. This role ensures franchisees have the tools, knowledge, and best practices needed to effectively manage their workforce. This position drives consistency, compliance, and operational excellence across all franchise HR functions, ensuring payroll accuracy and supporting effective recruiting practices. In this role, you will oversee the Home Office FMLA administration and workers’ compensation, as well as supporting the Home Office team with benefits and other HR tasks as needed. By providing optimal approaches and standardized processes, the Senior Manager enables franchisees to focus on growing their businesses while maintaining strong, compliant people practices. What You’ll Do in this Role. HR Administration & Franchise Support Leadership Lead and develop the PATH (Payroll, Administration and Talent Hub) support teams serving the franchise network Act as a strategic partner to franchisees, providing guidance on best practices Ensure consistent delivery of high-quality HR administrative services across all locations Identify opportunities to streamline processes and improve the franchise HR experience Payroll Oversight Oversee the payroll team responsible for accurate and timely weekly payroll processing Ensure compliance with all applicable wage and hour laws and payroll regulations Maintain oversight of payroll systems, including ADP and Paycor Partner with the Finance team and franchisees to resolve payroll discrepancies and improve processes Franchise Talent Support Lead the franchise recruiting support team responsible for training franchises on proven methods Provide best practice consultation on hiring strategies, onboarding processes, and workforce planning Ensure effective training and utilization of the Applicant Tracking System (ATS) across the franchise network Monitor hiring trends and provide insights to assist franchisees improve recruiting outcomes HR Systems & Training Oversee training and support for HR systems, including Zywave, HRIS, Payroll and ATS platforms Ensure franchisees are fully equipped to utilize HR tools effectively and compliantly Develop and maintain training materials, resources, and documentation Drive adoption and continuous improvement of HR technologies Customer Service & Franchise Support Oversee delivery of best-in-class customer service to franchisees, ensuring a high-quality and responsive support experience Ensure service level agreements (SLAs) for the ticketing system are consistently met Monitor and respond to franchisee needs, inquiries, and concerns in a timely and effective manner Identify trends in support requests and implement process improvements to enhance service delivery Team Leadership & Development Lead, coach, and develop a team of PATH professionals Establish performance goals and ensure accountability for service delivery Foster a culture of collaboration, responsiveness, and continuous improvement Employee Support (Home Office) Support home office employees with leave of absence administration, including coordination, documentation, and communication Oversee and assist with workers’ compensation (WC) processes, including claim coordination and follow-up Assist with HR and benefits functions as needed. *This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Other duties, responsibilities and activities may change or be assigned at any time due to organizational need Qualifications/Knowledge: Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience) 7+ years of progressive HR experience, with at least 3+ years in a leadership role Strong knowledge of payroll processes and multi-state compliance Experience supporting franchise or multi-location business models preferred Hands-on experience with HRIS, payroll systems (e.g., ADP, Paycor), and ATS platforms Experience with HR support tools such as Zywave is a plus, but not required Strong leadership, communication, and problem-solving skills Skills/Abilities: Understand and uphold the policies and procedures established by Human Resources and leadership and its core values (Passion, Honesty & Integrity, Relationships, Serving and Learning) Self-Motivated with a professional demeanor Ability to influence and support stakeholders in a decentralized environment Attention to detail/accuracy is a must Excellent customer service and problem-solving ability Successful at building relationships in person and remotely Enthusiastic team player with the desire to create a positive work environment Strong written and verbal communication skills Ability to perform in a deadline-driven environment Ability to exercise sound and timely judgement and maintain confidentiality of sensitive information Ability to work both independently and as a member of a team with a strong sense of urgency and initiative Proactively seeks feedback for improvement Use of Microsoft Outlook and other MS products Must be able to pass a background check, including Motor Vehicle Report Must be able to complete all physical requirements of the job with or without reasonable accommodation. What’s in it For You? Competitive base pay, quarterly bonus plan, and long-term incentive plan Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents 100% company paid life insurance, short-term disability, and long-term disability Paid Time Off and Holidays Career development assistance Special recognition for employee birthdays and anniversaries Company-hosted celebrations and more The Office Environment As part of the company, you can expect to work in a standard office setting where there is a positive team atmosphere. Our office is a collaborative space where cross-department projects are frequent. Overtime may be required as business needs dictate. You will have exposure to moderate noise levels and on occasion outside weather conditions. Physical Demands: Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone. This description is intended to provide only basic guidelines for meeting job expectations. Physical Demands key: N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day) F (Frequently) – Stand, Sit, Handling/Finger dexterity, Reach outward, Carry 10 lbs. or less, Push/Pull 10 lbs. or less, O (Occasionally) – Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend, Carry 11 lbs. or more, Push/pull 11 lbs. or more We are an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. #J-18808-Ljbffr Middleton Place