IT Desktop Support Specialist

Responsibilities Provide responsive technical support to end users, ensuring a positive customer service experience. Manage IT service desk ticket lifecycle from initial report to resolution, escalating when necessary. Configure, deploy, and support PCs, monitors, tablets, and mobile devices (Windows, macOS, iOS, Android). Assist with PC imaging, staging, and deployment using enterprise deployment tools. Install and maintain hardware and software, including upgrades and troubleshooting. Provide remote and in-person support for technical issues. Create and maintain documentation, including user guides and internal procedures. Assist with corporate cellular service provider account management, including activations, upgrades, and plan changes. Maintain inventory and configuration records for hardware and software assets. Track software licensing and ensure compliance through accurate documentation. Identify and suggest opportunities for process automation. Support and educate users on IT systems and best practices. Requirements Fluency in spoken and written English with demonstrable ability to write clear and concise communications without the assistance of AI. 2+ years’ experience in an IT Service Desk role or equivalent IT support. 2+ years’ experience supporting Windows 10/11 computers. MacOS is a bonus. 1+ years’ experience managing an IT ticketing system queue (e.g., ServiceNow, Remedy, or ServiceDesk Plus). 1+ years’ experience creating and updating IT documentation for both IT and users. Assertiveness to get the data, deliverables, and results required. #J-18808-Ljbffr