Senior Engagement Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engagement Manager based in the United States. The Senior Engagement Manager leads strategic client engagements in network automation, ensuring projects deliver meaningful business outcomes and lasting customer value. This role combines project leadership, Agile coaching, and stakeholder management within a fast-paced technology environment. You will coordinate multidisciplinary teams of consultants, architects, engineers, and learning specialists to deliver complex initiatives successfully. Building trusted relationships with client stakeholders and executives will be essential to maintaining alignment, addressing challenges, and supporting transformation. You will oversee project health, manage risks and dependencies, and ensure teams remain focused on agreed objectives, timelines, and budgets. Through clear executive communication and proactive problem-solving, you will help clients adopt more efficient, automated network operations. This remote opportunity is ideal for an experienced engagement leader who thrives in dynamic environments and enjoys bringing structure, collaboration, and measurable results to complex projects. Accountabilities - Client Engagement and Agile Transformation - Lead key customer engagements in collaboration with managing consultants, guiding teams toward successful delivery and expected business outcomes. - Coach clients and project teams on Agile principles, practices, and transformation approaches suited to their needs. - Develop and execute engagement strategies that help clients realize the benefits of network automation. - Build and maintain trusted relationships with client stakeholders, particularly senior leaders and decision-makers. - Project Planning and Delivery - Coordinate, track, and communicate project activities in accordance with established processes, delivery standards, and Agile principles. - Organize multidisciplinary teams, including engagement managers, architects, consultants, network automation engineers, and learning and development instructors.

- Manage internal delivery operations, team communications, staffing, and resource allocation throughout each project phase. - Monitor milestones, objectives, timelines, budgets, and scope, making informed trade-offs when priorities change. - Risk Management and Issue Resolution - Continuously assess client satisfaction, engagement health, delivery progress, and emerging risks. - Identify dependencies, anticipate potential obstacles, develop contingency plans, and coordinate corrective actions. - Remove impediments to project progress and facilitate timely decisions across teams and stakeholders. - Mediate conflicts and lead constructive discussions on sensitive topics to reach practical resolutions. - Serve as the primary escalation point for delivery challenges and work with internal teams to resolve process or execution gaps. - Executive Reporting and Stakeholder Communication - Prepare and deliver concise executive-level reports on accomplishments, current activities, risks, blockers, dependencies, and upcoming priorities. - Clearly communicate issues requiring client leadership intervention or decisions. - Maintain transparency across internal and client teams to ensure shared understanding of progress, responsibilities, and expectations. - Continuous Improvement and Team Effectiveness - Identify opportunities to improve project delivery processes, operational efficiency, and reusable practices. - Collaborate with internal teams to address delivery gaps and implement sustainable improvements. - Encourage team alignment, accountability, and effective collaboration across simultaneous engagements. Requirements - Professional Experience: At least 5 years of experience managing customer-facing projects.