Account Manager, PBA

Account Manager, PBACharlotte, North Carolina, United States; Denver, Colorado, United States; New York, New York, United StatesAbout Judi HealthJudi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care.Location: Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area)As an Account Manager focused on PBA and Medicare, you'll be at the forefront of delivering seamless client experiences by managing benefit changes, implementing new plans, and ensuring pricing accuracy—all while driving impactful solutions that directly shape business success. You'll lead key quality assurance initiatives, proactively identify claim discrepancies, and collaborate across teams to streamline processes, making a tangible impact on client satisfaction and operational efficiency. Your expertise will be essential in shaping client strategies, resolving complex issues, and upholding the values that keep Capital Rx ahead of the competition.Position Responsibilities:Partner with clinical account manager (CAM) and account executive (AE) to manage clients through the entire lifecycle from implementation through go-live and renewal on a designated book of businessSupport implementation as a critical member of the client management teams with all day-to-day client requirementsResponsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, override requests, demos and new implementationsAnalyze incoming client requests and work with internal and external teams to complete required plan documentationSupport implementation of new plans, pricing, and networks, consistent with strategic or administrative intentLead pre- and post-implementation quality assurance and testing to validate coding accuracyLead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to addressTravel requirements not to exceed 25%Handle and resolve sponsor and member issues, escalating as neededResearch and respond to claims processing and system configuration inquiriesCoordinate integration of other data inputs into client management processesCollaborate cross functionally to support general client operations, as requiredResponsible for relationship management and contribution to successful NPS and Account Management Survey results, along with retention supportQualifications:Undergraduate bachelor's degree, with record of strong academic performance5+ years of proven experience in PBM / health plan, benefits consulting, healthcareTrack record of building trusting internal and external relationshipsTrack record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverablesExperience working with structured and unstructured dataProficient in Microsoft Office, SQL a bonusAbility to balance multiple complex projects simultaneouslyExceptional written and verbal communication skillsExtremely flexible, highly organized, and able to shift priorities easilyAttention to detail & commitment to delivering high quality work productNew York, NY Salary Range: $100,400 - $125,500 USDDenver, CO Salary Range: $92,000 - $115,000 USDCharlotte, NC Salary Range: $83,600 - $104,500 USDAll employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at