Compliance Manager

Overview The Compliance Manager (Leasing & Recertification) is responsible for the daily management and oversight of the Leasing and Recertification Department. This position ensures compliance with NYCHA, HUD, PBV, RAD/PACT, HDC, and all applicable federal, state, and local housing regulations while overseeing occupancy, leasing, annual recertifications, subsidy preservation, and departmental operations. The Compliance Manager supervises departmental staff, monitors performance, and works collaboratively with Property Management, Maintenance, and external agencies to maintain occupancy goals and regulatory compliance. Responsibilities Supervise the daily operations of the Leasing and Recertification Department by supervising, coaching, training, and mentoring staff Ensure departmental performance metrics are achieved individually and as a team through assigning workloads, monitoring productivity, and ensuring timely completion of departmental assignments Conduct quality control reviews of leasing files, annual recertifications, interim recertifications, transfers, restorations, and resident files to ensure compliance with agency and company requirements to ensure resident files and electronic records are complete, accurate, and audit ready Meet or exceed site occupancy goals (including renewals and vacancies) in accordance with NYCHA, HUD, and company policies Act as primary liaison between residents, regulatory agencies (e.g., NYCHA, HDC, HUD, etc.), site management and corporate departments regarding occupancy and compliance matters, escalating complex issues to the Director of Compliance Coordinate all move-in activities, including applicant eligibility reviews, lease execution, subsidy verification, scheduling, and occupancy deadlines Coordinate move-out activities, subsidy terminations, unit turnovers, transfers, and occupancy status changes Maximize subsidy preservation efforts through timely monitoring of certifications, restorations, move-ins, move-outs, and occupancy status changes Oversee restoration cases and ensure required documentation is submitted timely while following up with applicable agencies Monitor and track annual recertifications to ensure compliance with established deadlines and occupancy requirements Maintain departmental compliance trackers, occupancy reports, vacancy reports, and compliance and management dashboards Prepare and present daily, weekly, and monthly reports for the Director of Compliance and General Manager Perform other duties as assigned by the Director of Compliance and General Manager #J-18808-Ljbffr